Escrow Processor

Best Homes Title Agency; Grand Rapids (MI); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Competitive pay rates

Paid time off

Holidays

Health insurance options

Health Savings Account

Vision and Dental insurance

401(k) retirement plans

Pension plan and profit-sharing

Disability and life insurance

Employee Assistance Program (EAP)

Volunteer opportunities

Work-life balance

Team bonding events

Job summary

Best Homes Title Agency is seeking an Escrow Processor to support real estate transactions and growth. The role emphasizes accurate documentation, closing statements, and clear client communication in a fast-paced office environment.

Ideal candidates have 1–3+ years of escrow experience, familiarity with Resware or Qualia, and strong organizational and communication skills. In-office Monday–Friday, with competitive pay and benefits.

Qualifications

• High school diploma or equivalent required; associate's degree preferred.
• 1–3+ years of escrow processor experience required; 4+ years preferred.
• Experience with purchase transactions and industry software (Resware/Qualia) is required.
• Strong written and verbal communication, organization, and time management.

Responsibilities

• Prepare escrow document packages and assist with disbursement of files when time allows.
• Prepare closing documents, including settlement statements and disclosures.
• Communicate confidently with customers about title issues and provide solutions.
• Resolve basic title clearance issues and guide clients accordingly.
• Provide exceptional service to clients and staff; complete other duties as assigned.

Skills

Communication

Organizational skills

Time management

Education

High school diploma

Associate's degree

Tools

Resware

Qualia

Job description

Here we grow again! Our dynamic organization is seeking a highly motivated and proactive individual to serve as an Escrow Processor for Best Homes Title Agency and BHT Commercial Title & Escrow Services to maintain our current clientele and support our business growth.

Best Homes Title Agency is an industry-leading title and settlement services business, headquartered in Farmington Hills, with locations throughout the State of Michigan and Illinois. Best Homes Title Agency handles title and escrow matters throughout the Midwest and is licensed to transact business in 13 states.

With over 15 years of service to the community, Best Homes Title Agency continues to be an industry leader when it comes to innovation, security, and technology. Our dedicated team of professionals and in-house attorneys can support all our customers, from simple refinance to complex commercial matters.

www.besthomestitle.com

Escrow Processor Position Summary:

Escrow Processors oversee the administrative, legal, and financial documentation process for purchase and refinance real estate transactions to maintain our current clientele and support continued business growth. The ideal candidate possesses excellent written and verbal communication skills, organizational skills, strong time management, and attention to detail. The ideal candidate is a team player with a strong desire to provide a “best in class” customer service experience.

Escrow Processor Job Responsibilities:

• Prepare escrow document packages and assist with the disbursement of files when/if time allows.
• Prepare real estate closing documents, including but not limited to settlement statements, closing disclosures, conveyance documents, and other escrow documents as needed.
• Communicate directly and confidently with customers, providing a detailed account of difficult title issues with a solutions-oriented approach.
• Resolve basic title clearance issues with acquired knowledge and provide direction to clients.
• Provide exceptional customer service to our clients and internal staff members.
• Complete all other duties as assigned.

Required Qualifications and Skills:

• High school diploma or equivalent required;Associate'sdegree or higher preferred.
• 1-3+ years of Escrow Processor experience required; 4+ years preferred.
• Experience with purchase transactions preferred; refinance experience also a plus.
• Experience working with Resware, Qualia, or other industry software is required.
• Experience with HOA Status Letter Sites, Lender Client Portals, and various state/county/municipal websites.
• Strong written and verbal communication skills.
• Strong organizational and time management skills.

What We Offer You

• Competitive pay rates
• Paid time off (PTO) + paid holidays
• Medical (Blue-Cross Blue-Shield & Blue Care Network)insurance options
• Health Savings Account (HSA)
• Vision and Dental insurance options
• 401(k) Traditional and Roth retirement plans
• Employer-funded pension plan and profit-sharing retirement contributions
• Company-paid long-term disability and basic life insurance
  
• Employee Assistance Program (EAP), including free mental health and financial counseling services
• Company-organized Volunteer opportunities
• Commitment to providing work-life balance
• Team bonding events, gift raffles, annual holiday party, and more!

This is a full-time, in-office position, Monday - Friday, 8:30 a.m. - 5 p.m., with an average of 40 hours per week.Overtime hours may become available and required based on business needs.