Escrow Payments Supervisor: Lead, Coach & Elevate Quality

Allied Solutions, LLC; Town of Carmel (NY); Presencial; USD 70.000 - 90.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical insurance

Dental insurance

Vision insurance

401k with match

PTO 3 weeks

Descripción de la vacante

Allied Solutions, LLC is seeking a proactive Escrow Payments Supervisor to guide a team through coaching, daily tasks, and project work. You will monitor quality, help staff grow, and ensure efficient payment resolutions for clients. Strong attention to detail and supervision are essential.

This role emphasizes collaboration, process improvement, and adherence to service levels, with HR-guided interviewing and performance management to build a skilled, engaged team in Carmel, NY.

Formación

• 3–4 years of related work experience in escrow/payments or admin.
• 2+ years of people leadership experience.
• Strong attention to detail and quality control.

Responsabilidades

• Lead coaching and collaboration to meet service level agreements with clients.
• Monitor workflows and assign tasks to ensure prompt, accurate completion.
• Develop employees' skills and understanding of client needs and processes.
• Interview, hire, coach, evaluate, and discipline staff per HR guidance.
• Organize department meetings to communicate new procedures and client updates.

Conocimientos

People leadership

Coaching

Quality assurance

Process improvement

Educación

High School Diploma

Descripción del empleo

Allied Solutions, LLC is seeking a proactive Escrow Payments Supervisor to guide a team through coaching, daily tasks, and project work. You will monitor quality, help staff grow, and ensure efficient payment resolutions for clients. Strong attention to detail and supervision are essential.

This role emphasizes collaboration, process improvement, and adherence to service levels, with HR-guided interviewing and performance management to build a skilled, engaged team in Carmel, NY.