Escrow & Mortgage Clerk II — Precision & Impact

Knoxville-Tva-Employees-Credit-Union; Knoxville (TN); On-site; USD 36,000 - 48,000; Full time

Job summary

Knoxville TVA Employees Credit Union in Knoxville, TN 37932, USA is seeking an administrative professional to handle mortgage escrow duties, daily loan report audits, and escrow management.

The role requires a high school diploma (or GED) and at least two years of clerical experience with mortgage emphasis; strong attention to detail and strict compliance with credit union policies are essential.

Qualifications

• High School diploma or GED required.
• Two or more years of clerical/administrative office experience with mortgage emphasis.

Responsibilities

• Audit new loan report daily.
• Maintain and track all escrow accounts, including entering insurance and property tax amounts.
• Pay insurance billing daily.
• Manage force-placed homeowner’s insurance accounts including billing, cancellations and refunds.
• Review homeowner’s insurance policies for accuracy.
• Submit property tax payments for all escrow accounts.
• Review, process and log insurance claim checks.
• Analyze reports monthly to ensure accuracy.
• Answer incoming phone calls and assign accordingly.
• Review Escrow Analysis annually to ensure accuracy prior to mailing.
• Process payment corrections as needed.
• Manage and create insurance and tax codes as required.
• Review Rate Change Notices, Maturity Letters, and Payoff Congratulations Letters.
• Review deceased transfer requests.
• Audit lien releases as needed.
• Assist with Teams Help Channel, as needed.
• Follow all Credit Union policies, procedures and regulations.
• Represent the Credit Union in a professional manner (including but not limited to appearance, behavior and performance).
• Maintain regular and predictable attendance.
• Work cooperatively with others.
• All other duties as assigned.

Skills

Mortgage knowledge

Education

High School diploma or GED

Job description

Knoxville TVA Employees Credit Union in Knoxville, TN 37932, USA is seeking an administrative professional to handle mortgage escrow duties, daily loan report audits, and escrow management.

The role requires a high school diploma (or GED) and at least two years of clerical experience with mortgage emphasis; strong attention to detail and strict compliance with credit union policies are essential.