Escrow Branch Manager: Lead Operations & Growth

First American; United States; On-site; USD 77,000 - 103,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k program

PTO / Paid sick leave

Employee stock purchase plan

Job summary

First American is seeking a Branch Manager to lead the Escrow team in a dynamic, fast-paced environment, overseeing branch operations, market growth, and alignment with the First American brand in the local market.

The role requires 6+ years of escrow experience, 3+ years in leadership, and a strong focus on customer service, communication, and teamwork to ensure exceptional transactions and client satisfaction.

Qualifications

• 6+ years of directly related escrow officer experience
• 3+ years demonstrated experience in a leadership or management role
• Results oriented with strong time management, team performance, and project management skills, and must be highly organized and driven to succeed
• Strong leadership skills, leading by example, driving employee commitment through actions, and empowering employees to reach their full potential
• Excellent written and verbal communication skills
• Customer service focus - passion for promptly responding to customer needs. Values and solicits customer feedback to improve service
• Teamwork - contribute to building a positive team spirit and exhibits objectivity and openness to others' views, living our values

Responsibilities

• Drive the strategic direction, the operations and revenue generation for branches and key accounts within a defined geographic area
• Act as a neutral third party between buyers and sellers during real estate sales
• Manage funds and processes real estate transactions
• Align branch goals with business unit goals
• Maintain client base and resolves escalated issues; answers questions and provides guidance regarding products, services, policies, or specific transactions
• Perform duties of an Escrow production position

Job description

First American is seeking a Branch Manager to lead the Escrow team in a dynamic, fast-paced environment, overseeing branch operations, market growth, and alignment with the First American brand in the local market.

The role requires 6+ years of escrow experience, 3+ years in leadership, and a strong focus on customer service, communication, and teamwork to ensure exceptional transactions and client satisfaction.