Escrow Assistant

SoftPro; Cheyenne (WY); Hybrid; USD 38,000 - 48,000; Full time

Job summary

SoftPro is seeking an Escrow Assistant to provide in-office administrative support to the escrow team and greet clients at the front desk. This role includes file preparation, earnest money handling, and closing room setup.

Base requirements include a high school diploma and strong organizational skills. Preference for experience in title/escrow or related fields is noted, with notary and title license options potentially pursued after hire.

Qualifications

• High school diploma or equivalent.
• Administrative, customer service, or office support experience.
• Strong attention to detail and organizational skills.
• Professional communication and interpersonal skills.

Responsibilities

• Assist escrow file preparation and document organization.
• Support earnest money processing and tracking.
• Manage file close-outs and post-closing administrative tasks.
• Provide general administrative support to escrow officers.
• Greet clients and visitors in a professional manner.
• Answer and route incoming phone calls.
• Prepare and set up closing rooms for appointments.

Skills

Administrative experience

Customer service

Attention to detail

Professional communication

Education

High school diploma

Tools

Microsoft Office

Job description

FNF® is the leading provider of title insurance and settlement services to the real estate and mortgage industries. FNF®'s various mortgage and real estate services companies provide services that complement our title insurance business. From a full-service qualified intermediary, home warranties, UCC insurance, relocation services, and notary services, we provide essential services to fulfill the needs of a changing real estate industry. FNF® believes the power of technology can elevate the real estate transaction. From investments in title and escrow software to industry-leading real estate partner solutions, we take our commitment to provide real estate professionals and consumers with a truly reimagined, transparent, connected, and trusted real estate experience to heart.

POSITION OVERVIEW

The Escrow Assistant provides in-office administrative and operational support to the escrow team while also serving as the receptionist the office. This role assists with file preparation, earnest money processing, and closing support, in addition to handling receptionist responsibilities such as greeting clients, answering phones, and preparing closing rooms.

LOCATION:

This position is based on site at one of our offices located in Cody, Laramie, or Cheyenne.

HOURS:

Full-Time / Monday - Friday / 8am - 5pm

DUTIES AND RESPONSIBILITIES

• Assist with escrow file preparation and document organization
• Support earnest money processing and tracking
• Manage file close-outs and post-closing administrative tasks
• Provide general administrative support to escrow officers
• Coordinate with remote processing support as needed
• Greet clients and visitors in a professional and welcoming manner
• Answer and route incoming phone calls
• Prepare and set up closing rooms for appointments
• Maintain organization and presentation of the front office
• Perform additional administrative duties as assigned

MINIMUM REQUIREMENTS

• High school diploma or equivalent
• Administrative, customer service, or office support experience
• Strong attention to detail and organizational skills
• Professional communication and interpersonal skillsAbility to multitask and manage priorities in a fast-paced office environment

PREFERRED EXPERIENCE

• Experience in title, escrow, mortgage, banking, real estate transactions, or a related field
• Familiarity with escrow processes, closing documentation, or earnest money handling

CERTIFICATES/LICENSES: Preferred (but not required)

• Notary Public, State of Wyoming, preferred
• Title Insurance Producers license, preferred must be obtained, within 90 days of date of hire

COMPENSATION & BENEFITS

FNF, its affiliates, and subsidiaries carefully considers multiple factors to determine compensation, including a candidate's education, training, specialty, experience, and work location. The base salary (exempt) or hourly rate (non-exempt) is just one component of the total rewards package offered to our employees, including potential bonus or commission eligibility, insurance (medical/dental/vision/life/disability), matching 401(k) plan and matching employee stock purchase plan.

EQUAL OPPORTUNITY POLICY

FNF, its affiliates and subsidiaries, is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, protected veteran status, national origin, sexual orientation, gender identity or expression (including transgender status), genetic information or any other characteristic protected by applicable law.

SoftPro is the nation's leading provider of real estate closing and title insurance software. A division of Fidelity National Financial (NYSE: FNF), SoftPro's technology solutions are used in thousands of law firms and title companies throughout the country and are an essential part of residential and commercial Real Estate transactions. SoftPro's Headquarters is in Raleigh, North Carolina.