Escalated Freight Support Specialist

20 Saia Motor Freight Line LLC; Stockton (CA); On-site; USD 33,000 - 40,000; Full time

Benefits offered by this job

Equal Opportunity Employer

Competitive pay

Job summary

20 Saia Motor Freight Line LLC in Stockton, CA is seeking a customer service oriented freight support specialist to handle escalated inquiries, coordinate with terminal operations, and ensure accurate documentation and timely resolution of disputes.

You will work with drivers, dispatch, and billing to schedule deliveries, process claims, and maintain terminal records, with a commitment to safety, efficiency, and a positive customer experience.

Qualifications

• 5+ years of transportation, customer service, or related experience.
• Proficiency with Microsoft Office applications.

Responsibilities

• Handles inbound calls and emails, resolves escalated inquiries, and ensures a positive customer experience.
• Investigates freight issues, manages claims processes, and applies policies to resolve disputes fairly and efficiently.
• Coordinates with terminal operations and dispatch to confirm availability, schedule deliveries, and resolve conflicts.
• Prepares and reviews shipment and dispute paperwork for accuracy and completeness.
• Supports billing, data entry, and recordkeeping while maintaining up-to-date terminal information.
• Conducts driver check-ins to verify deliveries and address service-related concerns.
• Investigates OS&D exceptions and resolves issues promptly in accordance with company procedures to minimize potential claims.
• Identifies recurring service issues and recommends improvements to enhance the customer experience.

Skills

Customer service

Transportation knowledge

Education

High school diploma or GED

Tools

Microsoft Office

Job description

20 Saia Motor Freight Line LLC in Stockton, CA is seeking a customer service oriented freight support specialist to handle escalated inquiries, coordinate with terminal operations, and ensure accurate documentation and timely resolution of disputes.

You will work with drivers, dispatch, and billing to schedule deliveries, process claims, and maintain terminal records, with a commitment to safety, efficiency, and a positive customer experience.