Logistics Care Specialist (Escalations & Dispatch)

Saia; Stockton (CA); On-site; USD 33,062,000 - 40,295,000; Full time

Job summary

Saia Inc. in Stockton, CA is seeking a Customer Support Specialist to deliver escalated support to customers while coordinating with terminal operations to resolve disputes, scheduling conflicts, and service concerns.

You will maintain accuracy and clear communication to drive customer satisfaction and operational excellence, handling claims processes, supporting billing and data entry, and helping identify recurring issues for service improvements.

Qualifications

• Must be at least 18 years old.
• High school diploma or GED.
• Authorized to work in the United States.
• Read, write, communicate and comprehend English to perform duties and document records.

Responsibilities

• Handles inbound calls and emails, resolves escalated inquiries, and ensures a positive customer experience.
• Investigates freight issues, manages claims processes, and applies policies to resolve disputes fairly and efficiently.
• Coordinates with terminal operations and dispatch to confirm availability, schedule deliveries, and resolve conflicts.
• Prepares and reviews shipment and dispute paperwork for accuracy and completeness.
• Supports billing, data entry, and recordkeeping while maintaining up-to-date terminal information.
• Conducts driver check-ins to verify deliveries and address service-related concerns.
• Investigates OS&D exceptions and resolves issues promptly in accordance with company procedures to minimize potential claims.
• Identifies recurring service issues and recommends improvements to enhance the customer experience.

Skills

English proficiency

Communication skills

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Saia Inc. in Stockton, CA is seeking a Customer Support Specialist to deliver escalated support to customers while coordinating with terminal operations to resolve disputes, scheduling conflicts, and service concerns.

You will maintain accuracy and clear communication to drive customer satisfaction and operational excellence, handling claims processes, supporting billing and data entry, and helping identify recurring issues for service improvements.