Automotive Regional Case Manager — Growth & Benefits

Talkpush; Louisiana; On-site; USD 27,000 - 39,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Paid time off

Paid learning days

DailyPay

Job summary

Concentrix in Fountain Valley, CA is hiring a Regional Case Manager to serve auto industry clients. You will manage escalated auto customer concerns, including repairs, warranties, dealer interactions, backordered parts, and dealer relations, while handling Tier 2/3 escalations and lemon-law related cases.

This role offers training, career growth, and a comprehensive benefits package. You will need strong customer service experience, knowledge of lemon law processes, and the ability to work in a

Qualifications

• High School diploma or GED, and at least 18 years of age.
• Minimum of 5 years of customer service experience.
• Experience handling customer satisfaction issues, call center operations, or case management functions.
• Working knowledge of U.S. lemon law processes, warranty policies, automotive retail and dealership operations, and escalation processes.
• Experience managing escalated customer concerns and complex case resolution.

Responsibilities

• Manage and resolve escalated auto customer concerns related to vehicle repairs, warranty coverage, dealership interactions, backordered parts, alternate transportation, and product performance issues.
• Handle Tier 2 and Tier 3 escalated customer cases, including executive, AG, BBB, and third-party escalations, ensuring timely and appropriate resolutions.
• Analyze and evaluate lemon law claims and support related arbitration and settlement activities.
• Provide expedited handling of executive and field escalations.
• Prioritize auto dealership sales-related issues and customer concerns involving dealer interactions.
• Process social media escalations related to auto dealership complaints and customer experience concerns.
• Support vehicle buyback prevention efforts through case review, research, and resolution recommendations.

Skills

Customer service

Escalation handling

Multitasking

Learning new tech

Education

High School diploma or GED

Job description

Concentrix in Fountain Valley, CA is hiring a Regional Case Manager to serve auto industry clients. You will manage escalated auto customer concerns, including repairs, warranties, dealer interactions, backordered parts, and dealer relations, while handling Tier 2/3 escalations and lemon-law related cases.

This role offers training, career growth, and a comprehensive benefits package. You will need strong customer service experience, knowledge of lemon law processes, and the ability to work in a