Regional Auto Claims & Escalations Manager

Concentrix; Denver (CO); Sur place; USD 29 000 - 40 000; Plein temps

Avantages offerts par ce poste

Health insurance

Vision insurance

401(k) retirement plan

Paid time off

Paid learning days

DailyPay enrollment

Mentorship programs

Inclusion and belonging programs

Résumé du poste

Concentrix in Greenwood Village, CO is seeking a Regional Case Manager to resolve escalated auto customer concerns, including warranties, dealer interactions, and lemon-law topics. The role supports fast-paced escalation handling and cross-team collaboration, with growth opportunities within a Fortune 500 organization.

The position requires at least 5 years in customer service, knowledge of lemon law processes, and residing in the United States at a valid address.

Qualifications

• High School diploma or GED required.
• Minimum 5 years of customer service experience.
• Experience handling customer satisfaction issues and case resolution.
• Knowledge of U.S. lemon law processes and warranty policies preferred.
• Experience in fast-paced call center environments.
• Must reside in the United States with a valid US address.

Responsabilités

• Manage and resolve escalated auto customer concerns related to repairs, warranties, dealership interactions, backordered parts, transportation, and product performance.
• Handle Tier 2 and Tier 3 escalated cases including executive, AG, BBB, and third-party escalations with timely resolutions.
• Analyze and evaluate lemon law claims and support arbitration and settlements.
• Provide expedited handling of executive and field escalations.
• Prioritize auto dealership sales-related issues and customer concerns involving dealer interactions.
• Process social media escalations related to dealership complaints and customer experience concerns.

Connaissances

Customer service

Escalation handling

Call center operations

Multitasking

Formation

High School diploma or GED

Description du poste

Concentrix in Greenwood Village, CO is seeking a Regional Case Manager to resolve escalated auto customer concerns, including warranties, dealer interactions, and lemon-law topics. The role supports fast-paced escalation handling and cross-team collaboration, with growth opportunities within a Fortune 500 organization.

The position requires at least 5 years in customer service, knowledge of lemon law processes, and residing in the United States at a valid address.