Esales - W.I. Simonson

Sonic Automotive, Inc.; Santa Monica (CA); On-site; USD 20,457 - 29,136; Full time

Job summary

Sonic Automotive, Inc. is seeking an eSales Agent to join the team in Santa Monica, CA. This role involves generating sales appointments and responding to customer inquiries made through the internet professionally.

The ideal candidate will be responsible for ensuring a high level of customer satisfaction while effectively utilizing CRM software and lead management tools. A salary of $18 per hour plus commission is offered, along with a supportive work environment.

Qualifications

• Experience in customer service is preferred.
• Proficiency in using lead management tools and CRM software.
• Ability to communicate effectively and professionally with customers.

Responsibilities

• Respond to internet inquiries with courtesy and professionalism.
• Enter customer inquiry data accurately into the CRM.
• Generate sales appointments and conduct follow-ups.

Skills

Customer service

CRM software proficiency

Sales appointment generation

Job description

Esales - W.I. Simonson in Santa Monica, CA at Sonic Automotive

Job Type: Other

Experience: Associate

About

At W.I. Simonson, a Sonic Automotive family dealership, you'll find the opportunities, resources, and support you need to grow and develop professionally. Our 100+ dealerships are concerned with more than moving inventory; they're committed to your success and invested in your future. So read on, and consider a rewarding career with Sonic Automotive, Inc.

Salary:$18 per hour plus commission

Job Description

The eSales Agent is responsible for generating sales appointments with customers that contact the dealership via the internet to purchase new and/or pre‑owned vehicles. The eSales Agent delivers a premium customer experience by responding to customer inquiries in a prompt, professional, accurate and courteous manner. This highly accountable position uses lead management tools, CRM software and the internet to manage inquiry flow, update customer files, and closely track customer interest. The eSales Agent will be trained to understand all products and services offered, will become knowledgeable of inventory as well as financing and incentive programs. We offer a huge ad budget, easy‑to‑use systems and a great work environment.

Duties and Responsibilities

• Respond to internet inquiries with courtesy, accuracy and professionalism
• Promptly and accurately enter all customer inquiry data into the CRM
• Generate sales appointments
• Conduct phone surveys to assess customer preferences and quality of experience
• Effectively utilize lead management tools
• Compile all necessary reports, forms and other documentation on a timely basis
• Perform other job‑related duties as assigned
• Exhibit ethical behavior, provide the highest degree of customer satisfaction and be honest in all aspects of dealing with customers
• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily
• The requirements listed are representative of the knowledge, skill, and/or ability required
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
• All applicants must be authorized to work in the USA
• All applicants must perform duties and responsibilities in a safe manner
• All applicants must be able to demonstrate ability to pass pre‑employment testing to include background checks, MVR, drug test, credit report, and valid driver license

(The eSales Position has a Pay Scale consisting of the following elements and ranges. Wages include Base Hourly Compensation of $18.00.)

All your information will be kept confidential according to EEOC guidelines.