E-Sales Agent - MB of Calabasas

Sonic Automotive; Calabasas (CA); On-site; USD 60,000 - 120,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

401k

Paid Time Off

Award-winning training programs

Job summary

Sonic Automotive is seeking an E-Sales Agent in Calabasas, CA. This role involves engaging customers interested in purchasing vehicles to generate sales appointments. Candidates should possess strong organizational skills and exceptional communication abilities.

Compensation includes an hourly wage of $17.00 plus commission based on sales performance. Benefits include award-winning training, health options, and more. Experience in sales or call centers is preferred.

Qualifications

• Minimum 1 year call center or sales-focused experience.
• Valid Driver's License and good driving record.
• Must be authorized to work in the USA.

Responsibilities

• Engage with customers to generate sales appointments.
• Handle internet inquiries and phone calls professionally.
• Provide guests with timely responses to questions.

Skills

Strong organizational and time management skills

Exceptional communication skills (written and verbal)

Multi-tasking ability

Proficient with computer usage

Job description

E-Sales Agent - MB of Calabasas in Calabasas, CA at Sonic Automotive

Job Type: Customer Service

Experience: Associate

About

MB of Calabasas is one of the fastest growing brands within the automotive industry. We are building a business based on doing things the right way. From the way we treat our guests, take pride in our work and share opportunities for our employees to grow as we grow.

Hourly pay: $17.00

Salary: $60,000 to $120,000

Our associates are happy to work here because:

• We boast the lowest turnover in the industry.
• We provide award winning training (Training Magazine Top 125, and Brandon Hall Awards).
• We are committed to developing and promoting within the company.
• Our benefits are extremely competitive with Medical, Dental, Vision, HSA, 401k and PTO.
• We encourage peer to peer teamwork and recognition.
• Special benefits to purchasing and leasing a car.
• Personal Automotive Concierge Service.

Job Description

The E-Sales Agent is responsible for engaging with customers who are contacting the dealership with the interest of purchasing a new and/or pre-owned vehicle. Their ultimate goal is to generate sales appointments and drive customers to the dealership. The agent will handle internet inquiries and phone calls, establishing contact and a great first impression with our customers. The E-Sales Agent’s responsibility is to deliver a premium customer experience by responding to inquiries in a prompt, professional, accurate and courteous manner.

This highly accountable position uses lead management tools and CRM software to manage the initial guest engagement process. This position will be trained to understand all products and services offered at the dealership, along with current inventory, finance and incentive programs. The agent will receive continuous training in exceptional customer service, sales tactics, overcoming objections, and developing customer relationships.

The E-Sales Agent will report to the Traffic Manager, if applicable, or Sales Manager. Compensation is tied to appointment and sales performance.

Duties and Responsibilities

• Answer inbound phone calls, internet inquiries, and chats.
• Provide guests with timely, relevant responses to address customer questions and needs.
• Facilitate providing guests price and purchasing information.
• Provide payment options and quotes.
• Generate sales and acquisition appointments.
• Manage organizers to stay up to date with follow up of all active guests.
• Adhere to specific outreach cadence required for new inquiries.
• Maintain a thorough understanding of KPIs.

Preferred

• Minimum 1 year call center or sales focused experience.
• Able to set priorities, multi-task, and achieve goals.
• Ability to perform in a fast paced environment.
• Ability to work on a team.
• Exceptional communication skills, both written and verbal.
• Highly proficient in verbal phone skills.
• Ability to establish and maintain strong internal and external relationships.
• Strong organizational and time management skills.
• Must be adaptable to change.
• Proficient using a computer.
• Evening and weekend schedule availability required.

Required

• All applicants must be authorized to work in the USA.
• Valid Driver's License and good driving record.
• All applicants must be able to demonstrate ability to pass pre-employment testing to include background checks, MVR, drug test, credit report, and valid driver license.

The E-Sales Agent Position has a Pay Scale consisting of the following elements and ranges. Wages include a hourly pay plus commission. The position may also pay commission compensation which is based on the value or amount of closed sales achieved from $0.00 (if no sales are made) without any upper limit other than sales performance. The position also may also pay a production bonus based on individual or team performance that may range from $0.00 (if baseline benchmarks are not met) without any fixed upper limit).

Schedule

• Full Time
• Monday through Sunday availability

All your information will be kept confidential according to EEO guidelines.