E-Sales Agent - Autobahn Motors

Sonic Automotive, Inc.; Belmont (CA); On-site; USD 75,000 - 150,000; Full time

Benefits offered by this job

Medical, dental, vision

Company-paid life insurance

401(k) with match

Paid time off and parental leave

Ongoing training and career growth

Job summary

Sonic Automotive, Inc. in Belmont, CA seeks an E-Sales Agent to engage with customers online and by phone, schedule appointments, and drive dealership traffic.

You will use lead management tools and CRM to learn inventory, financing, and incentives while delivering a premium customer experience. This is a full-time role with base pay plus commission and benefits.

Qualifications

• Minimum 1 year call center or sales experience.
• Ability to multi-task and achieve goals.
• Excellent written and verbal communication.

Responsibilities

• Answer inbound calls, emails, and chats.
• Provide guests with price quotes and financing options.
• Schedule sales appointments and follow up with leads.
• Maintain guest records and CRM data.
• Monitor KPIs and sales targets.

Skills

Call center experience

Sales experience

Communication skills

Verbal skills

Relationship building

Job description

E-Sales Agent - Autobahn Motors in Belmont, CA at Sonic Automotive

Location: 700 Island Parkway
Belmont, CA 94002

Job Type: Customer Service

Experience: Associate

About

AtAutobahn Motors, part of the Sonic Automotive family, you’ll discover the tools, support, and opportunities needed to build and advance your career. With over 100 dealerships nationwide, Sonic Automotive is committed to more than just selling vehicles—we’re dedicated to helping you succeed and investing in your long-term growth. Explore what a rewarding future with Sonic Automotive, Inc, could look like!

Salary: $75,000 to $150,000

Job Description

TheE-Sales Agentis responsible for engaging with customers who are contacting the dealership with the interest of purchasing a new and/or pre-owned vehicle. Their ultimate goal is to generate sales appointments and drive customers to the dealership. The agent will handle internet inquiries and phone calls, establishing contact and a great first impression with our customers. The E-Sales Agent’s responsibility is to deliver premium customer experience by responding to inquiries promptly, professionally, accurately, and courteously.

This highly accountable position uses lead management tools and CRM software to manage the initial guest engagement process. This position will be trained to understand all products and services offered at the dealership, along with current inventory, finance, and incentive programs. The agent will receive continuous training in exceptional customer service, sales tactics, overcoming objections, and developing customer relationships.

If applicable, the E-Sales Agent will report to the Traffic Manager, or Sales Manager. Compensation is tied to appointment and sales performance.

Responsibilities:

• Answer inbound phone calls, internet inquiries, and chats
• Provide guests with timely, relevant responses to address customer questions and needs
• Facilitate providing guests price and purchasing information
• Provide payment options and quotes
• Generate sales and acquisition appointments
• Manage organizers to stay up to date with follow up of all active guests
• Adhere to specific outreach cadence required for new inquiries
• Maintain a thorough understanding of KPIs

Qualifications:

• Minimum 1 year call center or sales focused experience
• Able to set priorities, multi-task, and achieve goals
• Ability to perform in a fast-paced environment
• Exceptional communication skills, both written and verbal
• Highly proficient in verbal phone skills
• Ability to establish and maintain strong internal and external relationships
• Strong organizational and time management skills
• Must be adaptable to change
• Proficient using a computer
• Evening and weekend schedule availability required

Additional Requirements:

• Valid driver’s license with an acceptable driving record
• Must be legally authorized to work in the United States
• Ability to successfully complete pre-employment requirements, including background check, motor vehicle record (MVR) review, and drug screening

Compensation:

• $70,000 to $150,000

(The E-Sales Agent Position has a Pay Scale consisting of the following elements and ranges. Wages include a hourly pay plus commission. The position may also pay commission compensation which is based on the value or amount of closed sales achieved from $0.00 (if no sales are made) without any upper limit other than sales performance. The position also may also pay a production bonus based on individual or team performance that may range from $0.00 (if baseline benchmarks are not met) without any fixed upper limit).

Schedule:

• Full Time
• Monday through Sunday availability

What We Offer:

• Comprehensive benefits package, including medical, dental, and vision coverage
• Company-paid life insurance
• 401(k) retirement plan with company match (Traditional and Roth options)
• Generous paid time off and paid parental leave
• Ongoing training and professional development to support career growth

Sonic Automotive is a Fortune 500 leader and one of the largest automotive retailers in the U.S., powering a nationwide network of top-brand dealerships. We’re transforming the car-buying experience with a fast-paced, people-first culture, innovative technology, and a relentless drive to win—for our guests and our teammates.

All your information will be kept confidential according to EEO guidelines.