eSales Specialist – Auto Concierge & Appointments

Sonic Automotive, Inc.; Calabasas (CA); Presencial; USD 60.000 - 120.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical

Dental

Vision

HSA

401k

PTO

Descripción de la vacante

Mercedes Benz of Calabasas in Calabasas, CA is seeking an eSales Agent to engage with customers considering a new or pre-owned vehicle. The role focuses on generating sales appointments, handling internet inquiries and calls, and delivering a premium customer experience with prompt, professional responses.

The position reports to the Traffic Manager or Sales Manager and compensation is tied to appointment and sales performance, with on-target earnings between $60,000 and $120,000 per year based

Formación

• Authorized to work in the USA
• Minimum 1 year call center or sales experience
• Excellent communication, written and verbal
• Evening and weekend schedule availability

Responsabilidades

• Answer inbound calls, internet inquiries, and chats
• Provide guests with price and purchasing information
• Generate sales and appointments
• Present payment options and quotes
• Maintain follow up with active guests
• Understand KPI metrics
• Engage customers to deliver premium experience

Conocimientos

Customer service

Sales experience

Communication skills

Verbal phone skills

Teamwork

Time management

Multitasking

Adaptable to change

Herramientas

CRM software

Lead management tools

Descripción del empleo

Mercedes Benz of Calabasas in Calabasas, CA is seeking an eSales Agent to engage with customers considering a new or pre-owned vehicle. The role focuses on generating sales appointments, handling internet inquiries and calls, and delivering a premium customer experience with prompt, professional responses.

The position reports to the Traffic Manager or Sales Manager and compensation is tied to appointment and sales performance, with on-target earnings between $60,000 and $120,000 per year based