eSales Agent - Mountain States Toyota

Sonic Automotive; Denver (CO); On-site; USD 50,000 - 80,000; Full time

Job summary

Join a rapidly growing automotive company as an eSales Agent, where you'll engage with customers and drive sales appointments. This role offers a dynamic environment focused on providing exceptional customer experiences. You'll utilize lead management tools and receive ongoing training to enhance your sales skills. With competitive compensation and comprehensive benefits, this position is perfect for those looking to thrive in the automotive industry. If you're passionate about customer service and eager to make an impact, this opportunity is for you!

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401k Plan

Paid Time Off

Award-Winning Training

Employee Discounts on Vehicle Purchases

Personal Automotive Concierge Service

Qualifications

• Minimum 1 year of call center or sales experience required.
• Exceptional verbal and written communication skills are essential.
• Ability to work in a fast-paced environment and adapt to change.

Responsibilities

• Answer inbound calls and internet inquiries promptly and professionally.
• Generate sales appointments and provide guests with pricing information.
• Manage follow-ups and maintain a thorough understanding of KPIs.

Skills

Call Center Experience

Sales Skills

Communication Skills

Organizational Skills

Time Management

Education

High School Diploma

Bachelor's Degree

Tools

CRM Software

Lead Management Tools

Job description

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Company Description

Company Description

Mountain States Toyota is one of the fastest growing brands within the automotive industry. We are building a business based on doing things the right way. From the way we treat our guests, take pride in our work and share opportunities for our employees to grow as we grow. We are proud of what we're doing here and would love to tell you about our opportunities!

Salary: Averages $50000 - $80000 / year (based on performance)

Our Associates Are Happy To Work Here Because

• We boast the lowest turnover in the industry.
• We provide award winning training (Training Magazine Top 125, and Brandon Hall Awards).
• We are committed to developing and promoting within the company.
• Our benefits are extremely competitive with Medical, Dental, Vision, HSA, 401k and PTO.
• We encourage peer to peer teamwork and recognition.
• Special benefits to purchasing and leasing a car.
• Personal Automotive Concierge Service.
• And more... https://jobs.sonicautomotive.com/benefits
  
  

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We're proud of what we're doing here. Come and join us!

Job Description

Job Title: eSales Agent

Department: Operations

The eSales Agent is responsible for engaging with customers who are contacting the dealership with the interest of purchasing a new and/or pre-owned vehicle. Their ultimate goal is to generate sales appointments and drive customers to the dealership. The agent will handle internet inquiries and phone calls, establishing contact and a great first impression with our customers. The eSales Agent’s responsibility is to deliver a premium customer experience by responding to inquiries in a prompt, professional, accurate and courteous manner.

This highly accountable position uses lead management tools and CRM software to manage the initial guest engagement process. This position will be trained to understand all products and services offered at the dealership, along with current inventory, finance and incentive programs. The agent will receive continuous training in exceptional customer service, sales tactics, overcoming objections, and developing customer relationships.

The eSales Agent will report to the Traffic Manager, if applicable, or Sales Manager. Compensation is tied to appointment and sales performance.

Duties And Responsibilities

• Answer inbound phone calls, internet inquiries, and chats
• Provide guests with timely, relevant responses to address customer questions and needs
• Facilitate providing guests price and purchasing information
• Provide payment options and quotes
• Generate sales and acquisition appointments
• Manage organizers to stay up to date with follow up of all active guests
• Adhere to specific outreach cadence required for new inquiries
• Maintain a thorough understanding of KPIs
  
  

Qualifications

• Minimum 1 year call center or sales focused experience
• Able to set priorities, multi-task, and achieve goals
• Ability to perform in a fast-paced environment
• Ability to work on a team
• Exceptional communication skills, both written and verbal
• Highly proficient in verbal phone skills
• Ability to establish and maintain strong internal and external relationships
• Strong organizational and time management skills
• Must be adaptable to change
• Proficient in using a computer
• Evening and weekend schedule availability required
  
  

Schedule

Additional Information

• Full Time
• Weekend availability required
  
  

It's time to make the most important move of your career. From our cooperative, team-based approach, to our more than 1,000 internal advancements each year, it's easy to see the difference. When you join our organization, you'll enjoy comprehensive training, competitive compensation, and unparalleled benefits. Simply put, you'll experience the best that a career in the automotive industry has to offer.

All your information will be kept confidential according to EEOC guidelines.

(The Sales Manager Position has a Pay Scale consisting of the following elements and ranges. Wages include a monthly draw and/or salary. The position may also pay commission compensation which is based on the value or amount of closed sales achieved from $0.00 (if no sales are made) without any upper limit other than sales performance. The position also may also pay a production bonus based on individual or team performance that may range from $0.00 (if baseline benchmarks are not met) without any fixed upper limit .)

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service

• Industries

  Motor Vehicle Manufacturing

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