eSales Agent - Mountain States Toyota

Concord Toyota; Denver (CO); On-site; USD 50,000 - 80,000; Full time

Job summary

An established industry player is seeking an eSales Agent to enhance customer engagement and drive sales at their dealership. This role focuses on providing a premium customer experience through effective communication and timely responses to inquiries. As part of a dynamic team, you will utilize CRM tools to manage customer interactions and appointments, ensuring a seamless purchasing process for both new and pre-owned vehicles. With comprehensive training and a commitment to internal advancement, this opportunity promises to enrich your career in the automotive sector. Join a company that values teamwork, growth, and exceptional service!

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401k

Paid Time Off

Award Winning Training

Peer Recognition Programs

Special Car Purchasing Benefits

Personal Automotive Concierge Service

Qualifications

• Minimum 1 year of call center or sales experience required.
• Exceptional communication skills, both written and verbal.

Responsibilities

• Engage with customers via phone, internet, and chat.
• Generate sales appointments and provide timely responses.
• Manage follow-ups and maintain understanding of KPIs.

Skills

Call Center Experience

Sales Skills

Communication Skills

Organizational Skills

Time Management

Teamwork

Adaptability

Tools

CRM Software

Job description

• Dealership: 219 - Mountain States Toyota

Company Description

Mountain States Toyota is one of the fastest growing brands within the automotive industry. We are building a business based on doing things the right way. From the way we treat our guests, take pride in our work and share opportunities for our employees to grow as we grow. We are proud of what we're doing here and would love to tell you about our opportunities!

Salary: Averages $50000 - $80000 / year (based on performance)

Our associates are happy to work here because:

• We boast the lowest turnover in the industry.
• We provide award winning training (Training Magazine Top 125, and Brandon Hall Awards).
• We are committed to developing and promoting within the company.
• Our benefits are extremely competitive with Medical, Dental, Vision, HSA, 401k and PTO.
• We encourage peer to peer teamwork and recognition.
• Special benefits to purchasing and leasing a car.
• Personal Automotive Concierge Service.

We're proud of what we're doing here. Come and join us!

Job Description

Job Title: eSales Agent

Department: Operations

The eSales Agent is responsible for engaging with customers who are contacting the dealership with the interest of purchasing a new and/or pre-owned vehicle. Their ultimate goal is to generate sales appointments and drive customers to the dealership. The agent will handle internet inquiries and phone calls, establishing contact and a great first impression with our customers. The eSales Agent’s responsibility is to deliver a premium customer experience by responding to inquiries in a prompt, professional, accurate and courteous manner.

This highly accountable position uses lead management tools and CRM software to manage the initial guest engagement process. This position will be trained to understand all products and services offered at the dealership, along with current inventory, finance and incentive programs. The agent will receive continuous training in exceptional customer service, sales tactics, overcoming objections, and developing customer relationships.

The eSales Agent will report to the Traffic Manager, if applicable, or Sales Manager. Compensation is tied to appointment and sales performance.

Duties and Responsibilities:

1. Answer inbound phone calls, internet inquiries, and chats
2. Provide guests with timely, relevant responses to address customer questions and needs
3. Facilitate providing guests price and purchasing information
4. Provide payment options and quotes
5. Generate sales and acquisition appointments
6. Manage organizers to stay up to date with follow up of all active guests
7. Adhere to specific outreach cadence required for new inquiries
8. Maintain a thorough understanding of KPIs

Qualifications

1. Minimum 1 year call center or sales focused experience
2. Able to set priorities, multi-task, and achieve goals
3. Ability to perform in a fast-paced environment
4. Ability to work on a team
5. Exceptional communication skills, both written and verbal
6. Highly proficient in verbal phone skills
7. Ability to establish and maintain strong internal and external relationships
8. Strong organizational and time management skills
9. Must be adaptable to change
10. Proficient in using a computer
11. Evening and weekend schedule availability required

Additional Information

Schedule:

• Full Time
• Weekend availability required

It's time to make the most important move of your career. From our cooperative, team-based approach, to our more than 1,000 internal advancements each year, it's easy to see the difference. When you join our organization, you'll enjoy comprehensive training, competitive compensation, and unparalleled benefits. Simply put, you'll experience the best that a career in the automotive industry has to offer.

All your information will be kept confidential according to EEOC guidelines.