eSales Agent - Mountain States Toyota

Sonic Automotive; Denver (CO); On-site; USD 50,000 - 80,000; Full time

Job summary

An established industry player in the automotive sector is seeking an eSales Agent to enhance customer engagement and drive sales. In this dynamic role, you will connect with potential buyers, providing them with essential information and a premium customer experience. With a focus on teamwork and continuous training, you'll thrive in a supportive environment that values growth and development. Enjoy competitive compensation, comprehensive benefits, and the opportunity to advance within a company renowned for its low turnover and commitment to employee satisfaction. If you're passionate about delivering exceptional service and driving results, this is the perfect opportunity for you.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401k

Paid Time Off

Award-winning training

Special benefits for car purchasing and leasing

Personal Automotive Concierge Service

Qualifications

• Minimum 1 year call center or sales focused experience required.
• Ability to work in a fast-paced environment and adapt to change.

Responsibilities

• Engage with customers through calls, inquiries, and chats.
• Generate sales appointments and provide timely responses.
• Maintain understanding of products and services offered.

Skills

Exceptional communication skills

Customer service

Sales tactics

Organizational skills

Time management

Verbal phone skills

Ability to multi-task

Education

High school diploma or equivalent

Tools

CRM software

Lead management tools

Job description

eSales Agent - Mountain States Toyota in Denver, CO at Sonic Automotive

Job Type: Customer Service

Experience: Mid-Senior Level

About

Mountain States Toyota is one of the fastest growing brands within the automotive industry. We are building a business based on doing things the right way. From the way we treat our guests, take pride in our work and share opportunities for our employees to grow as we grow. We are proud of what we're doing here and would love to tell you about our opportunities!

Salary: Averages $50000 - $80000 / year (based on performance)

Our associates are happy to work here because:

• We boast the lowest turnover in the industry.
• We provide award winning training (Training Magazine Top 125, and Brandon Hall Awards).
• We are committed to developing and promoting within the company.
• Our benefits are extremely competitive with Medical, Dental, Vision, HSA, 401k and PTO.
• We encourage peer to peer teamwork and recognition.
• Special benefits to purchasing and leasing a car.
• Personal Automotive Concierge Service.

Job Description

Job Title: eSales Agent

Department: Operations

The eSales Agent is responsible for engaging with customers who are contacting the dealership with the interest of purchasing a new and/or pre-owned vehicle. Their ultimate goal is to generate sales appointments and drive customers to the dealership. The agent will handle internet inquiries and phone calls, establishing contact and a great first impression with our customers. The eSales Agent’s responsibility is to deliver a premium customer experience by responding to inquiries in a prompt, professional, accurate and courteous manner.

This highly accountable position uses lead management tools and CRM software to manage the initial guest engagement process. This position will be trained to understand all products and services offered at the dealership, along with current inventory, finance and incentive programs. The agent will receive continuous training in exceptional customer service, sales tactics, overcoming objections, and developing customer relationships.

The eSales Agent will report to the Traffic Manager, if applicable, or Sales Manager. Compensation is tied to appointment and sales performance.

Duties and Responsibilities:

1. Answer inbound phone calls, internet inquiries, and chats
2. Provide guests with timely, relevant responses to address customer questions and needs
3. Facilitate providing guests price and purchasing information
4. Provide payment options and quotes
5. Generate sales and acquisition appointments
6. Manage organizers to stay up to date with follow up of all active guests
7. Adhere to specific outreach cadence required for new inquiries
8. Maintain a thorough understanding of KPIs
9. Minimum 1 year call center or sales focused experience
10. Able to set priorities, multi-task, and achieve goals
11. Ability to perform in a fast-paced environment
12. Ability to work on a team
13. Exceptional communication skills, both written and verbal
14. Highly proficient in verbal phone skills
15. Ability to establish and maintain strong internal and external relationships
16. Strong organizational and time management skills
17. Must be adaptable to change
18. Proficient in using a computer
19. Evening and weekend schedule availability required

Schedule:

• Full Time
• Weekend availability required

It's time to make the most important move of your career. From our cooperative, team-based approach, to our more than 1,000 internal advancements each year, it's easy to see the difference. When you join our organization, you'll enjoy comprehensive training, competitive compensation, and unparalleled benefits. Simply put, you'll experience the best that a career in the automotive industry has to offer.

All your information will be kept confidential according to EEOC guidelines.