eSales Agent - Mountain States Toyota

Sonic Automotive; Denver (CO); On-site; Full time

Job summary

Join a forward-thinking automotive dealership as an eSales Agent, where your role is pivotal in connecting with customers interested in purchasing vehicles. This dynamic position requires exceptional communication skills and the ability to thrive in a fast-paced environment. You'll be responsible for managing customer inquiries, generating sales appointments, and delivering a premium customer experience. With ongoing training and support, you'll develop your sales tactics and customer relationship skills. This is a fantastic opportunity to grow your career in a supportive and success-driven environment, where your contributions directly impact the dealership's success.

Qualifications

• 1+ year of call center or sales experience required.
• Exceptional communication and organizational skills are essential.

Responsibilities

• Engage with customers via phone and internet inquiries.
• Generate sales appointments and provide timely responses.

Skills

Customer Service

Sales Skills

Communication Skills

Organizational Skills

Time Management

Education

High School Diploma

Associate Degree

Tools

CRM Software

Lead Management Tools

Job description

eSales Agent - Mountain States Toyota in Denver, CO at Sonic Automotive

Job Type: Sales

Experience: Associate

About

At Mountain States Toyota, a Sonic Automotive family dealership, you'll find the opportunities, resources, and support you need to grow and develop professionally. Our 100+ dealerships are concerned with more than moving inventory; they're committed to your success and invested in your future. So read on, and consider a rewarding career with Sonic Automotive, Inc.

Job Description

The eSales Agent is responsible for engaging with customers who are contacting the dealership with the interest of purchasing a new and/or pre-owned vehicle. Their ultimate goal is to generate sales appointments and drive customers to the dealership. The agent will handle internet inquiries and phone calls, establishing contact and a great first impression with our customers. The eSales Agent’s responsibility is to deliver a premium customer experience by responding to inquiries in a prompt, professional, accurate and courteous manner.

This highly accountable position uses lead management tools and CRM software to manage the initial guest engagement process. This position will be trained to understand all products and services offered at the dealership, along with current inventory, finance and incentive programs. The agent will receive continuous training in exceptional customer service, sales tactics, overcoming objections, and developing customer relationships.

The eSales Agent will report to the Traffic Manager, if applicable, or Sales Manager. Compensation is tied to appointment and sales performance.

Salary: $15/hour plus commission.

Responsibilities:

• Answer inbound phone calls, internet inquiries, and chats
• Provide guests with timely, relevant responses to address customer questions and needs
• Facilitate providing guests price and purchasing information
• Provide payment options and quotes
• Generate sales and acquisition appointments
• Manage organizers to stay up to date with follow up of all active guests
• Adhere to specific outreach cadence required for new inquiries
• Maintain a thorough understanding of KPIs

Requirements:

• Minimum 1 year call center or sales focused experience
• Able to set priorities, multi-task, and achieve goals
• Ability to perform in a fast paced environment
• Ability to work on a team
• Exceptional communication skills, both written and verbal
• Highly proficient in verbal phone skills
• Ability to establish and maintain strong internal and external relationships
• Strong organizational and time management skills
• Must be adaptable to change
• Proficient using a computer
• Evening and weekend schedule availability required

All your information will be kept confidential according to EEO guidelines.