eSales Agent - Long Beach BMW MINI

Momentum BMW; Long Beach (CA); On-site; USD 36,000 - 80,000; Full time

Job summary

Momentum BMW in Long Beach, CA is seeking an eSales Agent to respond to internet inquiries with courtesy and professionalism, enter data into the CRM, and generate sales appointments. You will use lead management tools to nurture online inquiries and coordinate with the sales team to optimize the customer experience.

The role requires strong communication, reliability, and the ability to pass pre-employment checks.

Qualifications

• Authorized to work in the USA.
• Ability to pass pre-employment testing including background checks, MVR, drug test, credit report, and valid driver license.
• Proven customer-service skills and professionalism.

Responsibilities

• Respond to internet inquiries with courtesy, accuracy and professionalism.
• Enter all customer inquiry data into the CRM promptly and accurately.
• Generate sales appointments.
• Conduct phone surveys to assess customer preferences and experience.
• Use lead management tools effectively.
• Compile reports and other documentation in a timely manner.
• Perform other job-related duties as assigned.
• Exhibit ethical behavior and maintain high customer-satisfaction standards.

Skills

Customer service

CRM data entry

Lead management

Sales appointments

Tools

CRM software

Lead management tools

Job description

• Respond to internet inquiries with courtesy, accuracy and professionalism
• Promptly and accurately enter all customer inquiry data into the CRM.
• Conduct phone surveys to assess customer preferences and quality of experience
• Effectively utilize lead management tools
• Compile all necessary reports, forms and other documentation on a timely basis
• Perform other job-related duties as assigned
• Exhibit ethical behavior, provide the highest degree of customer satisfaction and be honest in all aspects of dealing with customers
  

Salary: $17.00 / hour plus commission

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
• The requirements listed are representative of the knowledge, skill, and/or ability required.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• All applicants must be authorized to work in the USA
• All applicants must perform duties and responsibilities in a safe manner
• All applicants must be able to demonstrate ability to pass pre-employment testing to include background checks, MVR, drug test, credit report, and valid driver license
  

Job Description

Duties and Responsibilities

• Respond to internet inquiries with courtesy, accuracy and professionalism
• Promptly and accurately enter all customer inquiry data into the CRM.
• Generate sales appointments
• Conduct phone surveys to assess customer preferences and quality of experience
• Effectively utilize lead management tools
• Compile all necessary reports, forms and other documentation on a timely basis
• Perform other job-related duties as assigned
• Exhibit ethical behavior, provide the highest degree of customer satisfaction and be honest in all aspects of dealing with customers
  

Salary: $17.00 / hour plus commission

On-Target Earnings: $60,000 to $80,000 per year

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
• The requirements listed are representative of the knowledge, skill, and/or ability required.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• All applicants must be authorized to work in the USA
• All applicants must perform duties and responsibilities in a safe manner
• All applicants must be able to demonstrate ability to pass pre-employment testing to include background checks, MVR, drug test, credit report, and valid driver license
  

The eSales Agent is responsible for generating sales appointments with customers that contact the dealership via the internet to purchase new and/or pre-owned vehicles. The eSales Agent delivers a premium customer experience by responding to customer inquiries in a prompt, professional, accurate and courteous manner. This highly accountable position uses lead management tools, CRM software and the internet to manage inquiry flow, update customer files, and closely track customer interest. The eSales Agent will be trained to understand all products and services offered, will become knowledgeable of inventory as well as financing and incentive programs. We offer a huge ad budget, easy to use systems and a great work environment.

All your information will be kept confidential according to EEOC guidelines

(The E-Sales Agent Position has a Pay Scale consisting of the following elements and ranges. Wages include Base Hourly Compensation of $17.00 / hour.)