eSales Agent - Century BMW

Momentum BMW; Greenville (NC); On-site; USD 45,000 - 100,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Paid vacation

Leadership and personal development

Job summary

Momentum BMW is seeking an E-Sales Agent to respond to internet inquiries and schedule vehicle sales appointments. You will use CRM tools to track customer interest and ensure timely, accurate data entry while delivering a premium customer experience.

The role emphasizes phone surveys, lead management, and reporting, with opportunities for growth based on performance and customer satisfaction.

Qualifications

• Excellent verbal and written communication skills.
• Strong MS Office Suite computer skills.
• Ability to work independently and as part of a team in a fast-paced environment.
• Ability to work in call center environment.
• Strong organizational and time management skills.
• Ability to read and comprehend rules, regulations, policies and procedures.

Responsibilities

• Respond to internet inquiries with courtesy, accuracy and professionalism.
• Promptly and accurately enter all customer inquiry data into the CRM.
• Generate sales appointments.
• Conduct phone surveys to assess customer preferences and quality of experience.
• Effectively utilize lead management tools.
• Compile all necessary reports, forms and other documentation on a timely basis.
• Perform other job-related duties as assigned.
• Exhibit ethical behavior, provide the highest degree of customer satisfaction and be honest in all aspects of dealing with customers.

Skills

Excellent communication

MS Office proficiency

Independent & team work

Call center experience

Time management

Rule/regulation comprehension

Tools

CRM software

Job description

Job Description

The E-Sales Agent is responsible for generating sales appointments with customers that contact the dealership via the internet to purchase new and/or pre-owned vehicles. The E-Sales Agent delivers a premium customer experience by responding to customer inquiries in a prompt, professional, accurate and courteous manner. This highly accountable position uses lead management tools, CRM software and the internet to manage inquiry flow, update customer files, and closely track customer interest.

Duties and Responsibilities

• Respond to internet inquiries with courtesy, accuracy and professionalism.
• Promptly and accurately enter all customer inquiry data into the CRM.
• Generate sales appointments.
• Conduct phone surveys to assess customer preferences and quality of experience.
• Effectively utilize lead management tools.
• Compile all necessary reports, forms and other documentation on a timely basis.
• Perform other job-related duties as assigned.
• Exhibit ethical behavior, provide the highest degree of customer satisfaction and be honest in all aspects of dealing with customers.

Qualifications

• Excellent verbal and written communication skills.
• Strong MS Office Suite computer skills.
• Ability to work independently and as part of a team in a fast-paced environment.
• Ability to work in call center environment.
• Strong organizational and time management skills.
• Ability to read and comprehend rules, regulations, policies and procedures.

Additional Qualities

• Demonstrated automotive sales experience
• Experience in virtual/online selling
• Outgoing, energetic, and passionate people
• Be transparent
• Take the high road
• Willingness to learn
• Take ownership
• Celebrate small successes

Compensation Range for This Role

$45,000 - $100,000 annually depending on performance

Benefits

• Health, Dental and Vision Insurance
• 401k with 4% company match
• Paid vacation
• Access to leadership and personal development programs
• Casual dress code

Equal Opportunity

All your information will be kept confidential according to EEO guidelines.