eSales Agent - Long Beach BMW MINI

Sonic Automotive, Inc.; Long Beach (CA); Hybrid; USD 60,000 - 80,000; Full time

Job summary

The eSales Agent at Sonic Automotive, Inc. in Long Beach, CA handles customer inquiries received via the internet and delivers a premium buying experience.

You will respond promptly, enter data into the CRM, generate sales appointments and maintain accurate records to support a smooth sales process. You will work with lead management tools to assess customer preferences, track interest, and qualify opportunities while maintaining ethical standards and customer satisfaction.

Qualifications

• Respond to internet inquiries with courtesy and professionalism.
• Must be authorized to work in the USA.
• Must pass pre-employment testing including background checks and drug test.

Responsibilities

• Respond to internet inquiries with courtesy, accuracy and professionalism
• Enter customer inquiry data into the CRM
• Generate sales appointments
• Conduct phone surveys to assess customer preferences
• Utilize lead management tools
• Prepare reports and documentation on time

Skills

CRM

Lead management

Customer inquiry

Tools

CRM software

Lead management tools

Job description

eSales Agent - Long Beach BMW MINI in Long Beach, CA at Sonic Automotive

Location: 1660 East Spring Street
Long Beach, CA 90806

Job Type: Sales

Experience: Associate

About

AtLong Beach BMW MINI, a Sonic Automotive family dealership, you'll find the opportunities, resources, and support you need to grow and develop professionally. Our 100+ dealerships are concerned with more than moving inventory; they're committed to your success and invested in your future. So read on, and consider a rewarding career with Sonic Automotive, Inc.

Job Description

Duties and Responsibilities:

• Respond to internet inquiries with courtesy, accuracy and professionalism
• Promptly and accurately enter all customer inquiry data into the CRM.
• Generate sales appointments
• Conduct phone surveys to assess customer preferences and quality of experience
• Effectively utilize lead management tools
• Compile all necessary reports, forms and other documentation on a timely basis
• Perform other job-related duties as assigned
• Exhibit ethical behavior, provide the highest degree of customer satisfaction and be honest in all aspects of dealing with customers

On-Target Earnings: $60,000 to $80,000 per year

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
• The requirements listed are representative of the knowledge, skill, and/or ability required.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• All applicants must be authorized to work in the USA
• All applicants must perform duties and responsibilities in a safe manner
• All applicants must be able to demonstrate ability to pass pre-employment testing to include background checks, MVR, drug test, credit report, and valid driver license

The eSales Agent is responsible for generating sales appointments with customers that contact the dealership via the internet to purchase new and/or pre-owned vehicles. The eSales Agent delivers a premium customer experience by responding to customer inquiries in a prompt, professional, accurate and courteous manner. This highly accountable position uses lead management tools, CRM software and the internet to manage inquiry flow, update customer files, and closely track customer interest. The eSales Agent will be trained to understand all products and services offered, will become knowledgeable of inventory as well as financing and incentive programs. We offer a huge ad budget, easy to use systems and a great work environment.

All your information will be kept confidential according to EEOC guidelines

(The E-Sales Agent Position has a Pay Scale consisting of the following elements and ranges. Wages include Base Hourly Compensation of $17.00 / hour.)