eSales Agent - Beverly Hills BMW

Momentum BMW; Los Angeles (CA); On-site; USD 70,000 - 200,000; Full time

Job summary

A leading automotive dealership in Los Angeles is seeking an eSales Agent to engage with customers interested in purchasing vehicles. Responsibilities include managing customer inquiries, providing premium service, and generating sales appointments. This position offers a competitive commission-based salary with extensive training and development in sales tactics and customer relations.

Qualifications

• Minimum 1 year call center or sales experience required.
• Exceptional verbal communication proficiency.
• Proficient with computers and CRM systems.

Responsibilities

• Manage inbound inquiries via phone and internet.
• Generate sales appointments and provide payment quotes.
• Ensure timely follow-up with potential customers.

Skills

Communication skills

Multi-tasking

Organizational skills

Job description

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Job Description

The

Job Description

The eSales Agent is responsible for engaging with customers who are contacting the dealership with the interest of purchasing a new and/or pre-owned vehicle. Their ultimate goal is to generate sales appointments and drive customers to the dealership. The agent will handle internet inquiries and phone calls, establishing contact and a great first impression with our customers. The eSales Agent’s responsibility is to deliver a premium customer experience by responding to inquiries promptly, professionally, accurately, and courteously.

This highly accountable position uses lead management tools and CRM software to manage the initial guest engagement process. This position will be trained to understand all products and services offered at the dealership, along with current inventory, finance, and incentive programs. The agent will receive continuous training in exceptional customer service, sales tactics, overcoming objections, and developing customer relationships.

If applicable, the eSales Agent will report to the Traffic Manager, or Sales Manager. Compensation is tied to appointment and sales performance.

Duties And Responsibilities

• Answer inbound phone calls, internet inquiries, and chats
• Provide guests with timely, relevant responses to address customer questions and needs
• Facilitate providing guests price and purchasing information
• Provide payment options and quotes
• Generate sales and acquisition appointments
• Manage organizers to stay up to date with follow up of all active guests
• Adhere to specific outreach cadence required for new inquiries
• Maintain a thorough understanding of KPIs
  
  

Preferred

• Minimum 1 year call center or sales focused experience
• Able to set priorities, multi-task, and achieve goals
• Ability to perform in a fast paced environment
• Ability to work on a team
• Exceptional communication skills, both written and verbal
• Highly proficient in verbal phone skills
• Ability to establish and maintain strong internal and external relationships
• Strong organizational and time management skills
• Must be adaptable to change
• Proficient using a computer
• Evening and weekend schedule availability required
  
  

Required

• All applicants must be authorized to work in the USA.
• Valid Driver's License and good driving record.
• All applicants must be able to demonstrate ability to pass pre-employment testing to include background checks, MVR, drug test, credit report, and valid driver license.
  
  

Salary: Up to $100,000+ / year (commission based on performance)

• If meeting and exceeding sales goals and quotas
  
  

**All your information will be kept confidential according to EEOC guidelines**

(The E-Sales Agent position has a pay scale consisting of the following, Wages included base hourly compensation of $70,000 - $200,000 a year)

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Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

• Industries

  Automotive

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