eSales Agent - Beverly Hills BMW

Sonic Automotive; Los Angeles (CA); On-site; USD 70,000 - 200,000; Full time

Job summary

Sonic Automotive is seeking an eSales Agent to enhance customer engagement and drive sales at Beverly Hills BMW. This role requires strong communication skills and sales experience. Successful candidates will help customers through their vehicle purchasing journey while utilizing CRM tools to track interactions. Join a company that values growth and offers competitive compensation based on performance.

Benefits

Competitive Medical, Dental, Vision benefits

401k and PTO

Award-winning training

Peer recognition programs

Qualifications

• Minimum 1 year call center or sales focused experience.
• Exceptional communication skills, both written and verbal.
• Ability to work in a fast-paced environment.

Responsibilities

• Engage with customers to generate sales appointments.
• Handle internet inquiries and phone calls professionally.
• Provide timely responses to address customer needs.

Skills

Communication

Time Management

Customer Relationship Management

Organization

Job description

eSales Agent - Beverly Hills BMW in Los Angeles, CA at Sonic Automotive

Job Type: Sales

Experience: Associate

About

Beverly Hills BMW is one of the fastest growing brands within the automotive industry. We are building a business based on doing things the right way. From the way we treat our guests, take pride in our work and share opportunities for our employees to grow as we grow. We are proud of what we're doing here and would love to tell you about our opportunities!

Salary: Up to $100,000+ / year (commission based on performance)

Our associates are happy to work here because:

• We boast the lowest turnover in the industry.
• We provide award winning training (Training Magazine Top 125, and Brandon Hall Awards).
• We are committed to developing and promoting within the company.
• Our benefits are extremely competitive with Medical, Dental, Vision, HSA, 401k and PTO.
• We encourage peer to peer teamwork and recognition.
• Special benefits to purchasing and leasing a car.
• Personal Automotive Concierge Service.

If you want to find out more about the types of jobs we have here, we've highlighted a few.

We're proud of what we're doing here. Come and join us!

Job Description

The eSales Agent is responsible for engaging with customers who are contacting the dealership with the interest of purchasing a new and/or pre-owned vehicle. Their ultimate goal is to generate sales appointments and drive customers to the dealership. The agent will handle internet inquiries and phone calls, establishing contact and a great first impression with our customers. The eSales Agent’s responsibility is to deliver a premium customer experience by responding to inquiries promptly, professionally, accurately, and courteously.

This highly accountable position uses lead management tools and CRM software to manage the initial guest engagement process. This position will be trained to understand all products and services offered at the dealership, along with current inventory, finance, and incentive programs. The agent will receive continuous training in exceptional customer service, sales tactics, overcoming objections, and developing customer relationships.

If applicable, the eSales Agent will report to the Traffic Manager, or Sales Manager. Compensation is tied to appointment and sales performance.

Duties and Responsibilities:

• Answer inbound phone calls, internet inquiries, and chats
• Provide guests with timely, relevant responses to address customer questions and needs
• Facilitate providing guests price and purchasing information
• Provide payment options and quotes
• Generate sales and acquisition appointments
• Manage organizers to stay up to date with follow up of all active guests
• Adhere to specific outreach cadence required for new inquiries
• Maintain a thorough understanding of KPIs

Preferred:

• Minimum 1 year call center or sales focused experience
• Able to set priorities, multi-task, and achieve goals
• Ability to perform in a fast paced environment
• Ability to work on a team
• Exceptional communication skills, both written and verbal
• Highly proficient in verbal phone skills
• Ability to establish and maintain strong internal and external relationships
• Strong organizational and time management skills
• Must be adaptable to change
• Proficient using a computer
• Evening and weekend schedule availability required

Required:

• All applicants must be authorized to work in the USA.
• Valid Driver's License and good driving record.
• All applicants must be able to demonstrate ability to pass pre-employment testing to include background checks, MVR, drug test, credit report, and valid driver license.

Salary: Up to $100,000+ / year (commission based on performance)

• If meeting and exceeding sales goals and quotas

**All your information will be kept confidential according to EEOC guidelines**

(The E-Sales Agent position has a pay scale consisting of the following, Wages included base hourly compensation of $70,000 - $200,000 a year)