ESA Customer Support Advisor — 6‑Month Temp

State of Washington; Kennewick (WA); On-site; USD 42,000 - 64,000; Full time

Job summary

DSHS ESA is seeking a Customer Service Specialist 2 in Kennewick, WA to be the first point of contact for clients seeking food assistance, transportation, or financial help. You will listen, respond, and connect clients to resources, handling tasks from EBT issuance to file organization with efficiency and compassion.

This is a temporary 6-month assignment focusing on accurate processing, office support, and frontline customer service for vulnerable populations in the Greater Washington area.

Qualifications

• Two or more years of customer or client assistance experience with inquiries, complaints, or problem resolution, and a high school diploma or equivalent.
• One year of experience as a Customer Service Specialist 1.
• An equivalent combination of education and/or relevant experience totaling two or more years.

Responsibilities

• May require travel to other CSOs to provide backup EBT duties in the absence of other CSS staff.
• Greet and assist customers while providing program information.
• Process and issue negotiables to customers such as EBT, gas cards, and bus passes.
• Provide general program information to customers.
• Evaluate the need and initiate orders for office equipment, repairs, supplies, posters, and forms.
• Accept supply deliveries and verify orders for accuracy.
• Provide office support for all CSD staff, including those who are teleworking.
• Process and distribute incoming and outgoing mail.
• Maintain security and accuracy of all negotiables.
• Monitor office equipment and ensure it is in good working order.
• Ensure electronic and paper files are organized and updated.
• Respond to inquiries and resolve problems.

Job description

DSHS ESA is seeking a Customer Service Specialist 2 in Kennewick, WA to be the first point of contact for clients seeking food assistance, transportation, or financial help. You will listen, respond, and connect clients to resources, handling tasks from EBT issuance to file organization with efficiency and compassion.

This is a temporary 6-month assignment focusing on accurate processing, office support, and frontline customer service for vulnerable populations in the Greater Washington area.