Public Service Specialist II – EBT & Office Support

Washington State Department of Social and Health Services; Kennewick (WA); On-site; USD 42,000 - 54,000; Full time

Job summary

Washington State Department of Social and Health Services is seeking a Customer Service Specialist 2 for the Kennewick Community Services Office. The role involves greeting clients, providing program information, issuing negotiables like EBT, and supporting office operations with care and efficiency.

This temporary 6-month assignment emphasizes compassionate service, strong organization, and teamwork while maintaining accurate records and assisting staff, including teleworking colleagues.

Qualifications

• Outstanding Customer Service: compassionate, respectful, professional in every interaction; experience with vulnerable populations is desirable.
• Strong Organizational Skills: meticulous attention to detail for accuracy and efficiency.
• Collaboration and Teamwork: able to build positive, cooperative relationships.
• Tech Proficiency: confident with Microsoft Office to support admin tasks and client interactions.
• Effective Multitasking: manage multiple tasks and priorities with high performance.
• Clear Communication: strong verbal and written communication for customers and colleagues.
• Adaptability: flexible and able to adjust to new processes and environments.

Responsibilities

• May travel to other CSOs to provide backup EBT duties in the absence of other CSS staff.
• Greet and assist customers while providing program information.
• Process and issue negotiables to customers such as EBT, gas cards, and bus passes.
• Provide general program information to customers.
• Evaluate need and initiate orders for office equipment, repairs, supplies, posters, and forms.
• Accept supply deliveries and verify orders for accuracy.
• Provide office support for all CSD staff, including teleworking colleagues.
• Process and distribute incoming and outgoing mail.
• Maintain security and accuracy of all negotiables.
• Monitor office equipment and ensure it is in good working order.
• Ensure electronic and paper files are organized and updated.
• Respond to inquiries and resolve problems.

Skills

Customer Service

Organizational Skills

Collaboration

MS Office

Multitasking

Clear Communication

Adaptability

Education

Two+ years experience + HS diploma

Tools

Microsoft Office

Job description

Washington State Department of Social and Health Services is seeking a Customer Service Specialist 2 for the Kennewick Community Services Office. The role involves greeting clients, providing program information, issuing negotiables like EBT, and supporting office operations with care and efficiency.

This temporary 6-month assignment emphasizes compassionate service, strong organization, and teamwork while maintaining accurate records and assisting staff, including teleworking colleagues.