Public Benefits Specialist III – Eligibility & Intake

State of Washington; Spokane (WA); On-site; USD 46,000 - 52,000; Full time

Benefits offered by this job

5% premium pay

ORCA card

Job summary

Washington State Department of Social and Health Services (DSHS) ESA Public Benefits Specialist 1-3 in Spokane is an entry-level, on-site role with training provided. You will help WA residents apply for public assistance, conduct eligibility interviews, and process applications using specialized software.

The position emphasizes compassionate service, the ability to work with diverse client populations, and growing skills in financial eligibility determination across programs like Financial,

Qualifications

• Four years in a customer service job where the major duties involved public contact or a job providing staff support in financial eligibility determination, such as examining/processing loan applications, medical insurance or rehabilitation claims, or unemployment insurance claims.
• College education can substitute year-for-year for experience.
• One year of equivalent, out-of-state experience conducting financial eligibility determination for public assistance to include financial, medical and food benefit programs.

Responsibilities

• Using internal software, learn to process applications for initial and on-going eligibility determinations for Financial, Supplemental Nutrition Assistance Program, and Medicaid Assistance programs
• Conduct intensive interviews and independently determine eligibility
• Gather and review data, application and other documents, and verification for each benefit program as it relates to each person's circumstances
• Process all applications and case actions in accordance with Federal and State requirements based on household income and size
• Explain program requirements, application procedures, and verification needs, as well as answer questions regarding benefits or available services to clients

Job description

Washington State Department of Social and Health Services (DSHS) ESA Public Benefits Specialist 1-3 in Spokane is an entry-level, on-site role with training provided. You will help WA residents apply for public assistance, conduct eligibility interviews, and process applications using specialized software.

The position emphasizes compassionate service, the ability to work with diverse client populations, and growing skills in financial eligibility determination across programs like Financial,