Hybrid Public Benefits Eligibility Specialist

State of Washington; Tacoma (WA); Híbrido; USD 50.000 - 57.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Orca Card for transportation

Hybrid work model

Descripción de la vacante

State of Washington's Department of Social and Health Services (DSHS) ESA is hiring Public Benefits Specialist 1-3 for its statewide call center, with hybrid in-office and remote work. Training provided, weekly progression through salary steps, and opportunities to assist WA residents with financial, food, and health programs.

The role emphasizes intake, eligibility interviews, data review, and clear client communication.

Formación

• Four years in a customer service job with public contact or staff support in financial eligibility determination.
• One year of equivalent out-of-state experience conducting financial eligibility determination for public assistance.

Responsabilidades

• Process applications for initial and ongoing eligibility determinations for Financial, Child Care, SNAP, and Medicaid programs.
• Conduct intensive interviews and independently determine eligibility.
• Gather and review data, applications, and verification for each benefit program.
• Process all applications and case actions per federal and state requirements.
• Explain program requirements and verification needs to clients.

Conocimientos

Customer service

Interviews

Data gathering

Educación

Four years in a customer service job

One year of equivalent out-of-state experience

Descripción del empleo

State of Washington's Department of Social and Health Services (DSHS) ESA is hiring Public Benefits Specialist 1-3 for its statewide call center, with hybrid in-office and remote work. Training provided, weekly progression through salary steps, and opportunities to assist WA residents with financial, food, and health programs.

The role emphasizes intake, eligibility interviews, data review, and clear client communication.