ES Eligibility Team Leader / 61011843

State of South Carolina; Abbeville (SC); On-site; USD 52,000 - 70,000; Full time

Benefits offered by this job

Paid Parental Leave

Job summary

The South Carolina Department of Social Services is seeking an ES Eligibility Team Leader to supervise and develop staff delivering SNAP and TANF services in Abbeville County.

You will ensure compliance with federal/state rules, oversee case reviews, and foster high-quality service delivery while safeguarding sensitive data and supporting disaster response readiness.

Qualifications

• High School Diploma and at least 5 years of experience in Economic Services programs.
• Bachelor's Degree and 1 year of experience in Economic Services programs.

Responsibilities

• Oversee SNAP and TANF services in the Economic Services Division at the county office.
• Directly supervise Economic Services eligibility and clerical staff.
• Supervise staff serving TANF, SNAP, and ABAWD clients; lead trainings and monthly staff meetings.
• Ensure unit operates in accordance with state & federal laws, regulations, policies and guidelines.
• Conduct a minimum of 4 case reviews per worker each month to ensure compliance.
• Communicate expectations for service delivery, customer service, and accountability.
• Ensure client data is entered correctly and required statistical reports are prepared.
• Protect PIi, safeguard systems and data; protect agency networks and applications.
• Perform disaster management duties and related duties as required.

Skills

Staff supervision

Policy compliance

Conflict management

Training new hires

Education

High School Diploma

Bachelor's Degree

Job description

• Paid Parental Leave

Job Responsibilities

Do you have a passion to provide meaningful work in the community? Would you like to be part of an organization whose central mission is helping to protect, stabilize and strengthen the lives of children, families, and vulnerable adults? Then the South Carolina Department of Social Services has the right job opportunity for you.

Job Duties

• The ES Eligibility Team Leader provides services in accordance with federal and state laws and regulations and agency policies and procedures, performing general work duties related to the administration of SNAP (Supplemental Nutrition Assistance Program) and TANF (Temporary Assistance for Needy Families) programs in the Economic Services Division in the county office to help restore or improve customer financial stability. Directly supervises Economic Services eligibility and/or clerical staff.
• Directly supervises staff responsible for providing services to TANF, SNAP, and ABAWD clients. Directs supervision to include but not limited to conflict management, training new hires, conducting regular monthly staff meetings to review case errors sited from case reviews, and provide corrective action needed to staff, review policy clarifications/changes with staff, and include employee recognition. Ensures all management reports are monitored weekly and/or monthly and are utilized to manage staff's job duties.
• Ensures Economic Services Program unit operates in accordance with all state & federal laws, regulations, policies, and guidelines. Conducts a minimum of 4 case reviews per worker each month to ensure compliance with program policy. For new workers during their probation period, all cases should be reviewed by supervisor.
• Effectively communicates and manages expectations for service delivery, customer service, and accountability to staff.
• Ensures that all client data is correctly entered into the required systems and prepares all statistical and other reports as required.
• Ensures that personal identifying information (PII) is properly used, accessed, gathered, shared and disposed. Protects the agency networks and applications by safeguarding systems, equipment and data.
• Performs emergency disaster management services to include American Red Cross sheltering and Disaster SNAP duties; performs other related duties as required.
• Performs job delivery and/or performance with positive or appropriate customer service delivery to clients, the public, and co-workers as an integral requirement.
• Performs related duties as required.

Minimum And Additional Requirements

A High School Diploma and a minimum of five (5) years experience in Economic Services programs.

A Bachelor's Degree and one (1) year of experience in Economic Services programs.

Additional Comments

This application for employment with the SC Department of Social Services must be completed in its entirety. A resume may be included; but shall not be substituted in lieu of the completion of this application in part or in whole. "See Resume" is not acceptable information for the completion of any part of the requirements of this application. If such is submitted, this employment application will be considered incomplete and may not be forwarded as eligible for consideration to hiring managers.

Must possess a valid driver's license and have access to and be able to operate a motor vehicle. Individuals must comply with necessary field work assignments.

If you certify, by completion and submission of this application, that you possess educational credentials that qualify you for the available DSS positions, you will be required to provide a certified official transcript, if you are selected for job offer.

The South Carolina Department of Social Services offers an exceptional benefits package that includes:

• Health, Dental, Vision, Long Term Disability, and Life Insurance for Employee, Spouse, and Children
• 15 days annual (vacation) leave per year
• 15 days sick leave per year
• 13 paid holidays
• Paid Parental Leave
• State Retirement Plan and Deferred Compensation Programs

DIVISION: Economic Services / Abbeville County

Benefits For State Employees

The state of South Carolina offers eligible employees generous benefits, including health and dental insurance; retirement and savings plan options; and paid vacation and sick leave. Plus, work-life balance programs such as telecommuting and flexible work schedules are available to employees of some state agencies.

Insurance Benefits

Eligible employees may enroll in health insurance, which includes prescription coverage and wellness benefits. Other available insurance benefits include dental, vision, term life insurance, long term disability and flexible spending accounts for health and child care expenses.

Retirement Benefits

State employees are also offered retirement plan options, including defined benefit and defined contribution plans. Additionally, eligible employees may elect to participate in the South Carolina Deferred Compensation Program, which is a voluntary, supplemental retirement savings plan offering 401(k) and 457 plan options.

Workplace Benefits

State employees may also be eligible for other benefits, including tuition assistance; holiday, annual and sick leave; and discounts on purchases, travel and more.

Note

The benefits above are available to most state employees, with the exception of those in temporary positions. Employees in temporary grant and time-limited positions may be eligible for all, some or none of these benefits as benefits are associated with each position type. For these positions, contact the hiring agency to determine what benefits may be available.