ES Eligibility Specialist / 61014381

State of South Carolina; Saluda (SC); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Health, Dental, Vision, Long Term Disº

15 days annual (vacation) leave

15 days sick leave

13 paid holidays

Paid Parental Leave

State Retirement Plan and Deferred COm

Tuition assistance (not guaranteed)

Other employee benefits listed by DSS

Job summary

The South Carolina Department of Social Services is seeking an ES Eligibility Specialist in Saluda County to help administer SNAP and related programs. The role focuses on assessing client eligibility, processing applications, and maintaining accurate case records while protecting sensitive information.

You'll conduct interviews, identify overpayments, participate in required trainings, and support the agency's mission to protect and stabilize lives of families and vulnerable individuals.

Qualifications

• High School Diploma or GED required; Bachelor's degree preferred or substituted by relevant experience.
• Experience handling SNAP/ERS documentation and benefits processes is a plus.

Responsibilities

• Provides SNAP eligibility services following laws, regulations and agency policies.
• Conducts 7–9 quality interviews per day via phone or in person for SNAP applications and renewals.
• Processes SNAP applications and recertifications and determines eligibility.
• Maintains case records in the agency system with confidential, timely documentation.
• Documents client work participation activities in the system and SCOSA as needed.
• Identifies and documents overpayments and prepares support for Fair Hearings.
• Participates in required trainings and staff meetings.
• Protects PII and safeguards agency networks and data.
• Performs Red Cross or emergency shelter duties as directed.
• Performs other related duties as requested.

Skills

Interviewing

Record keeping

PII / data security

Customer service

Education

High School Diploma or GED

Bachelor's Degree may be substituted for one year of relevant experience

Job description

Job Responsibilities

Do you have a passion to provide meaningful work in the community? Would you like to be part of an organization whose central mission is helping to protect, stabilize and strengthen the lives of children, families, and vulnerable adults? Then the South Carolina Department of Social Services has the right job opportunity for you.

Job Duties

• The ES Eligibility Specialist provides services in accordance with federal and state laws and regulations and agency policies and procedures, performing general work duties related to the administration of SNAP (Supplemental Nutrition Assistance Program) includes EDSAP (Elderly or Disabled Simplified Application Project) in the Economic Services Division in the county office to help restore or improve customer financial stability.


• Conducts a minimum of 7 - 9 quality interviews per day to include both phone and/or face-to-face interviews for SNAP applications and/or renewals.


• Processes all SNAP (to include EDSAP) applications and/or recertifications by determining eligibility and authorizing benefits if applicable.


• Maintains case records and files in agency designated computer system for documentation and auditing purposes as required by agency policy in a confidential, timely, and accurate manner. Documents client work participation activities in agency designated system. Enters timely documentation in SCOSA of events/activities that may affect client's eligibility.


• Identifies and documents over payments and makes at least 3 possible claims referrals to the Benefit Integrity Unit; prepares supporting documents for Fair Hearings and attends hearings as directed.


• Participates in all Economic Services required trainings and supervisory and/or staff meetings as required.


• Ensures personal identifying information (PII) is properly used, accessed, gathered, shared, and disposed. Protects the agency networks and applications by safeguarding systems, equipment, and data.


• Performs Red Cross shelter duty or other emergency shelter duty/services as directed.


• Performs other related duties as requested.

Minimum And Additional Requirements

A High School Diploma and relevant program experience in clerical administration, social work, correctional administration, and general business administration.

A Bachelor's Degree may be substituted for one year of relevant program experience.

Additional Comments

This application for employment with the SC Department of Social Services must be completed in its entirety. A resume may be included; but shall not be substituted in lieu of the completion of this application in part or in whole. \"See Resume\" is not acceptable information for the completion of any part of the requirements of this application. If such is submitted, this employment application will be considered incomplete and may not be forwarded as eligible for consideration to hiring managers.

Must possess a valid driver's license and have access to and be able to operate a motor vehicle. Individuals must comply with necessary field work assignments.

If you certify, by completion and submission of this application, that you possess educational credentials that qualify you for the available DSS positions, you will be required to provide a certified official transcript, if you are selected for job offer.

The South Carolina Department of Social Services offers an exceptional benefits package that includes:

• Health, Dental, Vision, Long Term Disability, and Life Insurance for Employee, Spouse, and Children


• 15 days annual (vacation) leave per year


• 15 days sick leave per year


• 13 paid holidays


• Paid Parental Leave


• State Retirement Plan and Deferred Compensation Programs

DIVISION: Economic Services / Saluda County

Benefits For State Employees

The state of South Carolina offers eligible employees generous benefits, including health and dental insurance; retirement and savings plan options; and paid vacation and sick leave. Plus, work-life balance programs such as telecommuting and flexible work schedules are available to employees of some state agencies.

Insurance Benefits

Eligible employees may enroll in health insurance, which includes prescription coverage and wellness benefits. Other available insurance benefits include dental, vision, term life insurance, long term disability and flexible spending accounts for health and child care expenses.

Retirement Benefits

State employees are also offered retirement plan options, including defined benefit and defined contribution plans. Additionally, eligible employees may elect to participate in the South Carolina Deferred Compensation Program, which is a voluntary, supplemental retirement savings plan offering 401(k) and 457 plan options.

Workplace Benefits

State employees may also be eligible for other benefits, including tuition assistance; holiday, annual and sick leave; and discounts on purchases, travel and more.

Note:

The benefits above are available to most state employees, with the exception of those in temporary positions. Employees in temporary grant and time-limited positions may be eligible for all, some or none of these benefits as benefits are associated with each position type. For these positions, contact the hiring agency to determine what benefits may be available.

01 Have you ever been terminated or forced to resign from any job? If yes, please explain.

• Yes


• No

02 I understand that supplemental questions are considered part of the official application. Any misrepresentation will result in disqualification from employment. Please complete the state application to include all current and previous work history and education. If there are periods of time when you were not employed, you must also list those periods on your employment application. A resume cannot be submitted for completed work history and education sections of the employment application. The employment application may be considered incomplete and may not be forwarded. I have read and acknowledge the above.

• Yes


• No

03 I understand that by completion and submission of this application, that if I possess educational credentials that qualify me for the available position(s) and in the event I am offered a position with the SC Department of Social Services, I will be required to provide a certified official transcript within two (2) weeks of employment.

• Yes


• No

04 If you selected \"Yes\" that you are a veteran in the Agency-Wide Questions, are you able to provide a Member 4, Service 2-Copy, or NGB22 DD-214?

• Yes


• No

05 Have you ever been employed by the State of South Carolina? If yes, please provide the state agency/agencies.

06 How did you hear about this job opportunity?

• HR Recruiter


• DSS Employee


• DSS Internship


• Career Website


• Indeed


• LinkedIn


• SCWORKS


• College/University Job Portal


• Social Media (Facebook, Instagram, etc.)


• Radio/TV/Billboard


• Other

07 If you selected \"Other\" or \"DSS Employee\" in the previous question, please list the source below.

08 Have you completed an internship with the SC Department of Social Services?

• Yes


• No

09 Which of the following best describes your highest level of completed education?

• High School Diploma or GED


• Associate Degree


• Bachelor's Degree


• Master's Degree


• Doctorate


• None of the above

10 Do you have relevant program experience in clerical administration, social work, correctional administration, and general business administration?

• Yes


• No


• Required Question