ES Eligibility Case Manager / 61011984

State of South Carolina; Columbia (SC); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid vacation/leave

Job summary

The South Carolina Department of Social Services seeks an Eligibility Case Manager to administer SNAP and TANF programs within Economic Services, helping families achieve financial stability. The role involves conducting quality interviews, processing applications and renewals, and managing ABAWD caseloads in a confidential, accurate system.

Responsibilities include maintaining records, generating reports, identifying overpayments, and coordinating with the Benefit Integrity Unit.

Qualifications

• High School Diploma and at least three years of experience in Economic Services Programs.
• Bachelor's Degree or higher may be substituted for the required program experience.

Responsibilities

• Administers SNAP and TANF programs for Economic Services to support financial stability.
• Conducts quality interviews (phone and in person) for SNAP/TANF applications and renewals.
• Processes applications and renewals, certifications, changes, and alerts to determine eligibility and benefits.
• Manages ABAWD caseloads, tracks notices, and determines SNAP eligibility for ABAWD cases.
• Maintains case records in the agency system, prepares reports, and documents work participation activities.
• Identifies and documents overpayments; refers to Benefit Integrity Unit and supports hearings.
• Performs emergency shelter duties as directed and protects PII and agency data.

Skills

SNAP/TANF knowledge

Interviews (phone/in-person)

Case management

Documentation

ABAWD management

Education

Bachelor's degree or higher

Tools

SCOSA system

Reporting tools

Job description

Job Responsibilities

Do you have a passion to provide meaningful contributions to your community? Would you like to be part of an organization whose central mission is helping to protect, stabilize and strengthen the lives of South Carolina's children, families, and vulnerable adults? If so, the SC Department of Social Services has the right job opportunity for you!

Job Duties

• The Eligibility Case Manager performs duties related to the administration of the SNAP and TANF programs for Economic Services to help restore or improve customer financial stability.


• Conducts SNAP and/or TANF quality interviews to include both phone and face-to-face interviews for SNAP and/or TANF applications and/or renewals.


• Processes SNAP and/or TANF applications and/or renewals (annual, six-month, tri-annual), ESAP interim contacts and annual recertifications, changes and alerts by determining eligibility and authorizing benefits if applicable.


• Manages ABAWD (Able-Bodied Adult without Dependents) caseload by sending required notices, updating ABAWD tracking system, and determining SNAP eligibility for assigned ABAWD cases. Interprets social services programs to clients as needed. Keep abreast of state, federal, and agency program regulations and policies.


• Processes system generated alerts (SNAP, TANF, ESAP and SCCAP) for county of residence as well as any alerts associated with your caseload.


• Maintains case records and files in agency designated computer system for documentation and auditing purposes as required by agency policy in a confidential, timely and accurate manner. Documents client work participation activities in agency designated system. Enters timely documentation in SCOSA of events/activities that may affect clients continued eligibility for benefits. Prepares reports as requested by the supervisor or otherwise required and follows program policies and procedures.


• Identifies and documents over payments and makes at least 3 possible claims referrals to the Benefit Integrity Unit; prepares supporting documents for Fair Hearings. Participates in training and supervisory meetings or staff meetings as required.


• Performs Red Cross shelter duty or other emergency shelter duty/services as directed.


• Ensures that personal identifying information (PII) is properly used, accessed, gathered, shared and disposed. To protect the agency networks and applications by safeguarding systems, equipment, and data.


• Performs other related duties as required.

Minimum And Additional Requirements

A High School Diploma and at least three (3) years of experience in Economic Services Programs.

An Bachelor's Degree or higher may be substituted for the required program experience.

Additional Comments

This application for employment with the SC Department of Social Services must be completed in its entirety. A resume may be included; but shall not be substituted in lieu of the completion of this application in part or in whole. \"See Resume\" is not acceptable information for the completion of any part of the requirements of this application. If such is submitted, this employment application will be considered incomplete and may not be forwarded as eligible for consideration to hiring managers.

A valid drivers license is required. Must be able to travel within the state for the purpose of training and meetings to include overnight travel.

If you certify, by completion and submission of this application, that you possess educational credentials that qualify you for the available DSS positions, you will be required to provide a certified official transcript, if you are selected for job offer.

The South Carolina Department of Social Services offers an exceptional benefits package that includes:

• Health, Dental, Vision, Long Term Disability, and Life Insurance for Employee, Spouse, and Children


• 15 days annual (vacation) leave per year


• 15 days sick leave per year


• 13 paid holidays


• Paid Parental Leave


• State Retirement Plan and Deferred Compensation Programs

DIVISION: Economic Services / Cherokee County

Benefits For State Employees

The state of South Carolina offers eligible employees generous benefits, including health and dental insurance; retirement and savings plan options; and paid vacation and sick leave. Plus, work-life balance programs such as telecommuting and flexible work schedules are available to employees of some state agencies.

Insurance Benefits

Eligible employees may enroll in health insurance, which includes prescription coverage and wellness benefits. Other available insurance benefits include dental, vision, term life insurance, long term disability and flexible spending accounts for health and child care expenses.

Retirement Benefits

State employees are also offered retirement plan options, including defined benefit and defined contribution plans. Additionally, eligible employees may elect to participate in the South Carolina Deferred Compensation Program, which is a voluntary, supplemental retirement savings plan offering 401(k) and 457 plan options.

Workplace Benefits

State employees may also be eligible for other benefits, including tuition assistance; holiday, annual and sick leave; and discounts on purchases, travel and more.

Note:

The benefits above are available to most state employees, with the exception of those in temporary positions. Employees in temporary grant and time-limited positions may be eligible for all, some or none of these benefits as benefits are associated with each position type. For these positions, contact the hiring agency to determine what benefits may be available.

01

Have you ever been terminated or forced to resign from any job? If yes, please explain.

• Yes


• No

02

I understand that supplemental questions are considered part of the official application. Any misrepresentation will result in disqualification from employment. Please complete the state application to include all current and previous work history and education. If there are periods of time when you were not employed, you must also list those periods on your employment application. A resume cannot be submitted for completed work history and education sections of the employment application. The employment application may be considered incomplete and may not be forwarded. I have read and acknowledge the above.

• Yes


• No

03

I understand that by completion and submission of this application, that if I possess educational credentials that qualify me for the available position(s) and in the event I am offered a position with the SC Department of Social Services, I will be required to provide a certified official transcript within two (2) weeks of employment.

• Yes


• No

04

If you selected \"Yes\" that you are a veteran in the Agency-Wide Questions, are you able to provide a Member 4, Service 2-Copy, or NGB22 DD-214?

• Yes


• No

05

Have you ever been employed by the State of South Carolina? If yes, please provide the state agency/agencies.

06

How did you hear about this job opportunity?

• HR Recruiter


• DSS Employee


• DSS Internship


• Careers Website


• Indeed


• LinkedIn


• SCWORKS


• College/University Job Portal


• Social Media (Facebook, Instagram, etc.)


• Radio/TV/Billboard


• Other

07

If you selected \"Other\" or \"DSS Employee\" in the previous question, please list the source below.

08

Have you completed an internship with the SC Department of Social Services?

• Yes


• No

09

Please Select Your Current Academic Status

• High School Diploma or GED


• Associate Degree


• Bachelor's Degree


• Master's Degree


• Doctorate


• None of the above

10

Do you have at least three (3) years of relevant program experience?

• Yes


• No


• Required Question