Child Support Services Regional Case Manager / 61016055

State of South Carolina

Greenville (SC)

On-site

USD 42,000 - 54,000

Full time

47 hours ago

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Benefits offered by this job

Health Insurance

Vacation and Sick Leave

13 Paid Holidays

Paid Parental Leave

State Retirement Plan

Job summary

The State of South Carolina is seeking a Regional Case Manager for Child Support Services to prepare cases for Family Court and conduct related court activities. You will verify documents, schedule hearings, and assist attorneys with support orders while maintaining sensitive information securely.

You will manage caseloads, respond to inquiries, collaborate with Clerks of Court and intergovernmental agencies, and handle inter-state cases as required.

Qualifications

High School Diploma or equivalent with four years of relevant experience, including two years with Child Support Services.
Associate Degree with two years of experience in Child Support Services.
Bachelor's Degree or higher may substitute for required work experience.

Responsibilities

Prepare Child Support cases for Family Court and conduct court activities.
Verify pleadings, affidavits, and notarize court documents; schedule hearings.
Assist attorney in court; negotiate support amounts and process orders.
Maintain caseloads, handle correspondence, prepare and modify orders.
Provide internal and external customer service within 48 hours if schedule permits.
Coordinate with Clerks of Court and intergovernmental agencies to enforce obligations.
Interview custodial parents for intergovernmental cases and monitor case activities.
Safeguard PII and protect agency networks and data.
Performs Red Cross Shelter Duty or other emergency duties as needed.

Education

High School Diploma

Associate Degree

Bachelor's Degree

Job description

Job Responsibilities

Do you have a passion to provide meaningful contributions to your community? Would you like to be part of an organization whose central mission is helping to protect, stabilize and strengthen the lives of South Carolina's children, families, and vulnerable adults? If so, the SC Department of Social Services has the right job opportunity for you!

Job Duties

The Child Support Services Regional Case Manager is responsible for the preparation of Child Support Cases for Family Court; performance of activities in Court; the follow-up on these cases, including parent locate and processing of interstate cases; and is responsible for providing general child support services to clients as required or needed.
Prepare cases for court by verifying pleadings, affidavits, and notarizing court documents; schedule hearings, files papers with the Clerk of Court, utilizes Palmetto Automated Child Support System (PACSS).
Assists attorney in court; negotiates support amounts, complete form orders - support orders, genetic test agreements, continuances, contempt, and special orders.
Maintains control of assigned caseload; follow agency policies and procedures, handle correspondence, prepare orders, review and modify orders, close cases, maintain case records and document all activities.
Provides internal and external customer service (e.g.; respond to emails, OnBase mail, phone calls, facsimiles, etc.) within 48 hours if schedule permits.
Communicates and coordinate with Clerks of Court, Intergovernmental child support agencies, and other units within the Child Support Services Division; coordinate enforcement of support obligations, coordinate intrastate and interstate genetic testing including scheduling and follow-up.
Conducts interviews with custodial parents for intergovernmental cases, and other cases as necessary. Monitor and keep up with intergovernmental cases and keep other states advised of activities.
Ensures personally identifying information (PII) is properly used, accessed, gathered, shared, and disposed; protect agency networks and applications by safeguarding system, equipment, and data.
Performs Red Cross Shelter Duty or other emergency shelter duty/services as requested. Performs related duties as required.

Minimum And Additional Requirements

A High School Diploma and four (4) years of experience in clerical, administrative, social work, correctional, business administration, or general business, to include two (2) years of experience with Child Support Services.

An Associate Degree and two (2) years of experience with Child Support Services.

A Bachelor's Degree or higher may be substituted for the required work experience.

Additional Comments

These application for employment with the SC Department of Social Services must be completed in its entirety. A resume may be included; but shall not be substituted in lieu of the completion of this application in part or in whole. "See Resume" is not acceptable information for the completion of any part of the requirements of this application. If such is submitted, this employment application will be considered incomplete and may not be forwarded as eligible for consideration to hiring managers. Must possess a valid driver's license and have access to and be able to operate a motor vehicle. Individuals must comply with necessary field work assignments. If you certify, by completion and submission of this application, that you possess educational credentials that qualify you for the available DSS positions, you will be required to provide a certified official transcript, if you are selected for job offer.

The South Carolina Department of Social Services offers an exceptional benefits package that includes:

Health, Dental, Vision, Long Term Disability, and Life Insurance for Employee, Spouse, and Children
15 days annual (vacation) leave per year
15 days sick leave per year
13 paid holidays
Paid Parental Leave
State Retirement Plan and Deferred Compensation Programs

DIVISION: Child Support Services / Columbia County

Benefits For State Employees

The state of South Carolina offers eligible employees generous benefits, including health and dental insurance; retirement and savings plan options; and paid vacation and sick leave. Plus, work-life balance programs such as telecommuting and flexible work schedules are available to employees of some state agencies.

Insurance Benefits

Eligible employees may enroll in health insurance, which includes prescription coverage and wellness benefits. Other available insurance benefits include dental, vision, term life insurance, long term disability and flexible spending accounts for health and child care expenses.

Retirement Benefits

State employees are also offered retirement plan options, including defined benefit and defined contribution plans. Additionally, eligible employees may elect to participate in the South Carolina Deferred Compensation Program, which is a voluntary, supplemental retirement savings plan offering 401(k) and 457 plan options.

Workplace Benefits

State employees may also be eligible for other benefits, including tuition assistance; holiday, annual and sick leave; and discounts on purchases, travel and more.

Note

The benefits above are available to most state employees, with the exception of those in temporary positions. Employees in temporary grant and time-limited positions may be eligible for all, some or none of these benefits as benefits are associated with each position type. For these positions, contact the hiring agency to determine what benefits may be available.

01. Have you ever been terminated or forced to resign from any job? If yes, please explain.

02. I understand that supplemental questions are considered part of the official application. Any misrepresentation will result in disqualification from employment. Please complete the state application to include all current and previous work history and education. If there are periods of time when you were not employed, you must also list those periods on your employment application. A resume cannot be submitted for completed work history and education sections of the employment application. The employment application may be considered incomplete and may not be forwarded. I have read and acknowledge the above.

03. I understand that by completion and submission of this application, that if I possess educational credentials that qualify me for the available position(s) and in the event I am offered a position with the SC Department of Social Services, I will be required to provide a certified official transcript within two (2) weeks of employment.

04. If you selected "Yes" that you are a veteran in the Agency-Wide Questions, are you able to provide a Member 4, Service 2-Copy, or NGB22 DD-214?

05. Have you ever been employed by the State of South Carolina?

06. How did you hear about this job opportunity?