ERP Tech Support Engineer — Hybrid

Odoo; San Francisco (CA); Hybrid; USD 90,000 - 105,000; Full time

Benefits offered by this job

Healthcare

Dental

Vision

Life Insurance

FSA

HSA Matching

401K Matching

Commuter Benefits

PTO

Telehealth

Work-from-home stipend

Meals and snacks

Company events

Job summary

Odoo is seeking a Technical Support Engineer to deliver technical solutions and support for SMB customers across North America. You will own and resolve tickets, investigate issues, and collaborate with cross-functional teams to translate complex concepts for diverse audiences.

You will develop solutions using Bash, Python, JavaScript, and PostgreSQL, document resolutions, and help drive knowledge sharing. A Bachelor’s degree in CS/Engineering and strong problem-solving and communication skills

Qualifications

• Bachelor’s degree in Computer Science, Engineering, or related field

Responsibilities

• Own and resolve support tickets (customer-reported problems and bugs) for Odoo tools and services
• Investigate technical issues by identifying root causes, describing symptoms, quantifying scope, and proposing both short-term fixes and long-term solutions
• Collaborate with cross-functional teams to resolve customer and partner technical challenges
• Serve as a technical advisor to customers and partners, effectively communicating product value to both technical and non-technical audiences
• Manage enterprise customer support across SaaS, PaaS, and self-hosted environments while delivering excellent customer experience
• Develop solutions using Bash, Python, JavaScript, and PostgreSQL
• Document resolved issues and implement solutions across customer environments to enhance knowledge sharing and continuous improvement

Skills

Bash

Python

JavaScript

Education

Bachelor’s degree in Computer Science, Engineering, or related field

Tools

PostgreSQL

Job description

Odoo is seeking a Technical Support Engineer to deliver technical solutions and support for SMB customers across North America. You will own and resolve tickets, investigate issues, and collaborate with cross-functional teams to translate complex concepts for diverse audiences.

You will develop solutions using Bash, Python, JavaScript, and PostgreSQL, document resolutions, and help drive knowledge sharing. A Bachelor’s degree in CS/Engineering and strong problem-solving and communication skills