Bilingual ERP Technical Support Engineer (Spanish)

Odoo; San Francisco (CA); Hybrid; USD 90,000 - 105,000; Full time

Benefits offered by this job

Health benefits

401K matching

Paid time off (PTO)

Commuter benefits

Work-from-home stipend

Company events

Job summary

Odoo is seeking a Technical Support Engineer (Spanish Required) to support SMB customers across North America from Brisbane, CA in a hybrid setup (4 days onsite, 1 day remote). You will handle tickets and collaborate with cross‑functional teams to resolve complex issues.

The role requires a Bachelor's degree in Computer Science, fluency in English and Spanish, knowledge of ERP systems, and strong communication and problem‑solving skills. A proactive, customer‑focused mindset is essential.

Qualifications

• Bachelor's degree in Computer Science, Engineering, or related field.
• Fluency in English and Spanish (professional or native/bilingual).
• Knowledge of ERP systems (CRM, Accounting, Inventory, POS).

Responsibilities

• Own and resolve support tickets (customer-reported problems and bugs) for Odoo tools and services.
• Investigate technical issues by identifying root causes, describing symptoms, quantifying scope, and proposing both short-term fixes and long-term solutions
• Collaborate with cross-functional teams to resolve customer and partner technical challenges
• Serve as a technical advisor to customers and partners, effectively communicating product value to both technical and non-technical audiences
• Manage enterprise customer support across SaaS, PaaS, and self-hosted environments while delivering excellent customer experience
• Document resolved issues and implement solutions across customer environments to enhance knowledge sharing and continuous improvement

Skills

Fluency in English and Spanish

Education

Bachelor's degree in Computer Science, Engineering, or related field

Job description

Odoo is seeking a Technical Support Engineer (Spanish Required) to support SMB customers across North America from Brisbane, CA in a hybrid setup (4 days onsite, 1 day remote). You will handle tickets and collaborate with cross‑functional teams to resolve complex issues.

The role requires a Bachelor's degree in Computer Science, fluency in English and Spanish, knowledge of ERP systems, and strong communication and problem‑solving skills. A proactive, customer‑focused mindset is essential.