ERP Support Specialist

VOLC Group; Guaynabo (PR); On-site; USD 30,000 - 35,000; Full time

Benefits offered by this job

Monthly phone allowance

Job summary

VOLC Group is seeking an ERP Support Specialist to resolve data discrepancies, monitor transactions, and support billing and inventory tasks. The ideal candidate will be fluent in English and Spanish and experienced with ERP and WMS systems.

Responsibilities include data resolution, reporting, pricing maintenance, and collaboration across teams to improve processes. Strong Excel skills and attention to detail are essential for success in this role.

Qualifications

• Degree in information systems, supply chain, or related field preferred.
• Experience supporting ERP systems, warehouse operations, inventory control, or data management.
• Experience with ERP transaction monitoring and data validation processes.
• Knowledge of inventory management, order processing, and pricing administration.
• Advanced proficiency in Microsoft Excel.
• Strong analytical, troubleshooting, and problem-solving skills.
• Excellent organizational skills and attention to detail.
• Fully bilingual in English and Spanish (written and verbal).
• Availability to provide on-call support outside of regular business hours.

Responsibilities

• Provide support for warehouse data resolution and investigate discrepancies.
• Perform data analysis to identify trends, errors, and improvement opportunities.
• Support billing operations, inventory reconciliation, and related transactions.
• Manage and monitor order releases for timely processing and fulfillment.
• Monitor ERP and WMS transactions for data accuracy and efficiency.
• Upload, validate, and maintain pricing data in company systems.
• Generate reports and conduct advanced data analysis using Excel.
• Collaborate with cross-functional teams to resolve issues.
• Maintain data integrity across warehouse and enterprise systems.
• Assist in identifying, documenting, and implementing process improvements.

Skills

Analytical thinking

Data accuracy

Problem solving

Teamwork

Cross-functional collaboration

Process improvement

Attention to detail

Time management

Education

Bachelor's degree in Information Systems

Supply Chain or related field

Tools

Microsoft Excel

CloudSuite Distribution (CSD)

Warehouse Management Systems (WMS)

Job description

ERP Support Specialistis responsible for resolving data discrepancies, monitoring system transactions, supporting billing and inventory functions, and ensuring the accuracy of pricing and order management activities. The ideal candidate is highly proficient in Excel, fully bilingual (English and Spanish), and experienced in supporting ERP and warehouse management systems.

Key Responsibilities

• Provide support for warehouse data resolution and investigate inventory and transactional discrepancies.
• Perform data analysis to identify trends, errors, and opportunities for process improvement.
• Support billing operations, inventory reconciliation, and related system transactions.
• Manage and monitor order releases to ensure timely processing and fulfillment.
• Monitor ERP and WMS transactions to ensure data accuracy and operational efficiency.
• Upload, validate, and maintain pricing data within company systems.
• Generate reports and conduct advanced data analysis using Microsoft Excel.
• Collaborate with cross-functional teams to resolve system, inventory, and order-related issues.
• Maintain data integrity across warehouse and enterprise systems.
• Assist in identifying, documenting, and implementing process improvements.

Qualifications

• Bachelor's degree in Information Systems, Supply Chain, or related field preferred.
• Experience supporting ERP systems, warehouse operations, inventory control, or data management.
• Experience with ERP transaction monitoring and data validation processes.
• Knowledge of inventory management, order processing, and pricing administration.
• Advanced proficiency in Microsoft Excel.
• Strong analytical, troubleshooting, and problem-solving skills.
• Excellent organizational skills and attention to detail.
• Fully bilingual in English and Spanish (written and verbal).

• Availability to provide on-call support outside of regular business hours.

• Ability to manage multiple priorities in a fast-paced environment.
• Working knowledge of CloudSuite Distribution (CSD) and Warehouse Management Systems (WMS) is a plus.

Key Competencies

• Analytical Thinking
• Data Accuracy & Integrity
• Problem Solving
• Team work oriented
• Cross-Functional Collaboration
• Process Improvement
• Attention to Detail
• Time Management

Compensation

$30-35k anual

$55 MonthlyPhone Allowance

Itinerary

Monday through Friday1:00pm- 10:00pm