ERP Software Administrator

Owl Services LLC; Manchester (NH); On-site; USD 85,000 - 105,000; Full time

Benefits offered by this job

10 Paid Holidays

401(k) with Company Match

Health, Dental, and Vision Insurance

HSA and FSA

Disability & Occupational Insurance

Company‑Paid Life Insurance

Employee Assistance Program

World-class training programs

Job summary

OWL Services is seeking an Acumatica Application System Administrator to support our ERP platform across the enterprise. You will configure modules, manage users, perform troubleshooting, and coordinate with cross‑functional teams to optimize workflows and enable secure operations.

The role requires 2–5 years of Acumatica or cloud ERP experience, strong SQL and integration skills, dashboards and reporting know‑how, and excellent communication.

Qualifications

• 2–5 years of experience administering Acumatica or another cloud‑based ERP system.
• Strong understanding of Acumatica modules such as Finance, Distribution, CRM, Service or Manufacturing.
• Experience with generic inquiries, dashboards, and report designer tools.
• Familiarity with SQL, APIs, and integration concepts.
• Strong analytical and problem‑solving skills.
• Excellent communication skills and ability to work cross‑functionally.

Responsibilities

• Administer and maintain the Acumatica ERP environment, including user accounts, roles, permissions, and security settings.
• Configure system modules, workflows, automation steps, and customizations to support business processes.
• Monitor system performance, troubleshoot issues, and coordinate with Acumatica support or partners when needed.
• Manage updates, patches, and version upgrades, ensuring minimal disruption and proper testing.
• Develop and maintain dashboards, generic inquiries, reports, and data views.
• Support integrations between Acumatica and third‑party applications (e.g., CRM, e‑commerce, WMS, payroll).
• Collaborate with business stakeholders to gather requirements and translate them into system enhancements.
• Maintain documentation for configurations, processes, and system changes.
• Train end users and provide ongoing support to ensure effective system adoption.
• Ensure data integrity, compliance, and adherence to internal IT policies.
• Tiered support & troubleshooting structure
• SQL scripting & reporting responsibilities
• Consultant/vendor coordination
• Soft‑skill expectations (communication, patience, professionalism, etc.)

Skills

Acumatica

SQL scripting

APIs & Integrations

Cross-functional communication

Reporting & Dashboards

Job description

Who We Are

OWL Services is the premier sales, installation, program management and service provider to retail, commercial, fleet, aviation and marine, and emergency power generation companies across the U.S.

With 33 offices and distribution centers and more than 1,400 field service professionals, OWL delivers on a service platform that includes construction, compliance and testing, maintenance and repair, modernization and re‑imaging, and EV charging solutions to keep businesses and people moving 24 hours a day, 7 days a week, 365 days a year.

Position Overview

The Acumatica Application System Administrator will support our Acumatica ERP platform. This role is responsible for system configuration, user administration, troubleshooting, integrations, reporting, and ensuring the platform supports business operations efficiently and securely. You’ll work closely with cross‑functional teams to enhance workflows, implement new features, and support ongoing digital transformation initiatives.

Key Responsibilities

• Administer and maintain the Acumatica ERP environment, including user accounts, roles, permissions, and security settings.
• Configure system modules, workflows, automation steps, and customizations to support business processes.
• Monitor system performance, troubleshoot issues, and coordinate with Acumatica support or partners when needed.
• Manage updates, patches, and version upgrades, ensuring minimal disruption and proper testing.
• Develop and maintain dashboards, generic inquiries, reports, and data views.
• Support integrations between Acumatica and third‑party applications (e.g., CRM, e‑commerce, WMS, payroll).
• Collaborate with business stakeholders to gather requirements and translate them into system enhancements.
• Maintain documentation for configurations, processes, and system changes.
• Train end users and provide ongoing support to ensure effective system adoption.
• Ensure data integrity, compliance, and adherence to internal IT policies.
• Tiered support & troubleshooting structure
• SQL scripting & reporting responsibilities
• Consultant/vendor coordination
• Soft‑skill expectations (communication, patience, professionalism, etc.)

Qualifications Required

• 2–5 years of experience administering Acumatica or another cloud‑based ERP system.
• Strong understanding of Acumatica modules such as Finance, Distribution, CRM, Service or Manufacturing.
• Experience with generic inquiries, dashboards, and report designer tools.
• Familiarity with SQL, APIs, and integration concepts.
• Strong analytical and problem‑solving skills.
• Excellent communication skills and ability to work cross‑functionally.

Preferred

• Acumatica certifications (e.g., Business Consultant, System Administrator, Developer).
• Experience with customization projects using Acumatica Framework or C#.
• Background in business operations, accounting, supply chain, or distribution.
• Experience with data migration or ETL tools.
• Experience working in a service or distribution organization.

Compensation and Benefits

• 10 Paid Holidays
• Flexible Time Off
• 401(k) with Company Match
• Health, Dental, and Vision Insurance
• HSA and FSA
• Disability & Occupational Accident Insurance
• Company‑Paid Life Insurance
• Employee Assistance Program (EAP)
• Career development through world‑class training programs

Requisition 4077