Acumatica Support Specialist

Main Line Talent Group; United States; Remote; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Company-paid short-term and long-term;

Life insurance

Paid time off and paid holidays

401(k) with company contribution and

Job summary

Main Line Talent Group is seeking a Support Specialist for a fully remote, full-time role focusing on Acumatica ERP. You will be the first point of contact for customers, diagnosing issues, guiding users through fixes, and collaborating with internal teams to resolve tickets.

Ideal candidates have ERP support experience, strong troubleshooting and communication skills, and the ability to juggle multiple requests while delivering clear, customer-first guidance.

Qualifications

• Bachelor’s degree in computer science, information technology, or a related field, or equivalent experience.
• Experience supporting ERP software or providing technical software support.
• Strong troubleshooting and analytical skills, with the ability to diagnose issues quickly.
• Clear written and verbal communication and a customer-first attitude.
• Ability to manage and prioritize several support requests at once.

Responsibilities

• Respond to customer questions and technical issues by phone, email, and chat.
• Investigate Acumatica issues, identify root causes, and deliver fixes that keep customers running smoothly.
• Walk customers through troubleshooting with clear, step-by-step guidance.
• Partner with internal teams to track and resolve open issues.
• Keep thorough records of tickets and resolutions, and share insights that improve the support process.
• Train customers on features and best practices so they get more value from the system.
• Build strong Acumatica product knowledge, including features, benefits, and customization options.
• Keep learning as the product and industry evolve.

Skills

Customer support

Troubleshooting

Communication

Prioritization

Education

Bachelor’s degree in CS/IT or related field

Tools

Acumatica ERP

Job description

Our niche focus means we understand the platforms our clients run on and the skills that actually matter, so placements move faster and fit better.

Job Description

This is a remote position.

Our client, a growing Acumatica ERP consulting and services firm, is hiring a Support Specialist to help its customers get the most out of their Acumatica systems. This is a fully remote, full-time role.

You’ll be a first point of contact for customers, working through their questions and issues, finding the root cause of problems, and helping them use the system with confidence. You’ll work with a wide range of clients and see the direct impact of your work on their success.

What you will do:

• Respond to customer questions and technical issues by phone, email, and chat
  
• Investigate Acumatica issues, identify root causes, and deliver fixes that keep customers running smoothly
  
• Walk customers through troubleshooting with clear, step-by-step guidance
  
• Partner with internal teams to track and resolve open issues
  
• Keep thorough records of tickets and resolutions, and share insights that improve the support process
  
• Train customers on features and best practices so they get more value from the system
  
• Build strong Acumatica product knowledge, including features, benefits, and customization options
  
• Keep learning as the product and industry evolve
  

Requirements

Required:

• Bachelor’s degree in computer science, information technology, or a related field, or equivalent experience
  
• Experience supporting ERP software or providing technical software support
  
• Strong troubleshooting and analytical skills, with the ability to diagnose issues quickly
  
• Clear written and verbal communication and a customer-first attitude
  
• Ability to manage and prioritize several support requests at once
  

Preferred:

• Acumatica experience, or experience with a comparable mid-market ERP
  
• Familiarity with cloud or SaaS platforms
  
• Medical, dental, and vision insurance
  
• Company-paid short-term disability, long-term disability, and life insurance
  
• Paid time off and paid holidays
  
• 401(k) with company contribution and profit sharing