ERP-Savvy Customer Service Specialist

CFS; Nappanee (IN); On-site; USD 40,000 - 43,000; Full time

Job summary

CFS in Nappanee, IN is seeking a Customer Service Representative to be the first point of contact for customers, processing orders, and delivering exceptional service in a fast-paced environment. The role supports order flow, data accuracy, and CRM-driven interactions as part of a growing team.

The position requires ERP and CRM experience, strong communication skills, and a professional, customer-focused mindset to maintain high service standards while collaborating with Sales and Support teams.

Qualifications

• 2+ years of stable customer service experience (call center experience preferred).
• ERP experience.
• Strong data entry and computer skills.
• Excellent verbal and written communication skills.
• Professional, friendly, and customer-focused attitude.

Responsibilities

• Customer Service & Phone Support: answer incoming calls professionally and efficiently.
• Order Entry: enter and process customer orders accurately using Microsoft Business Central; update records and use Salesforce CRM.
• Administrative Support: assist with general customer service tasks and collaborate with the team to meet goals.

Skills

Customer service

Data entry

Verbal communication

Written communication

Tools

Microsoft Business Central

Salesforce

Job description

CFS in Nappanee, IN is seeking a Customer Service Representative to be the first point of contact for customers, processing orders, and delivering exceptional service in a fast-paced environment. The role supports order flow, data accuracy, and CRM-driven interactions as part of a growing team.

The position requires ERP and CRM experience, strong communication skills, and a professional, customer-focused mindset to maintain high service standards while collaborating with Sales and Support teams.