ERP-Savvy Customer Success Specialist

Fagron Tech; Austin (TX); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

401(k) plan with company matching

Medical, Vision and Dental

Health Savings Account (HSA)

Holiday/paid time off

Free garage parking

Daily coffee delivery

Weekly catered lunches

Refrigerator stocked with drinks

Job summary

Fagron Tech in Austin is seeking a customer service professional to provide exceptional service to internal and external customers. You will respond to inquiries via phone or email, process orders in the ERP system, and ensure timely follow-up with customers.

The role requires strong communication skills, attention to detail, and the ability to work well in a team or independently. >Office located in downtown Austin with perks such as parking, coffee delivery, and catered lunches.

Qualifications

• Excellent written and verbal communication skills.
• Detail-oriented and accurate in data entry.
• Adapt quickly to new processes and work well independently or in a team.

Responsibilities

• Serve as a first point of contact and respond to customer inquiries via telephone or email
• Process orders in our ERP system
• Ensure proper order handling and follow-up with customers
• Liaise with Sales and Operations on issues, customer requests, etc.
• Receive and process complaints and/or issues and provide feedback to the customers
• Verify and update customer data in our ERP system
• Additional duties as assigned

Skills

Customer service

Communication

Team player

Problem-solver

Education

High school diploma or equivalent

1-2 years of experience in Customer Service

Tools

ERP software

Job description

Fagron Tech in Austin is seeking a customer service professional to provide exceptional service to internal and external customers. You will respond to inquiries via phone or email, process orders in the ERP system, and ensure timely follow-up with customers.

The role requires strong communication skills, attention to detail, and the ability to work well in a team or independently. >Office located in downtown Austin with perks such as parking, coffee delivery, and catered lunches.