Customer Service Representativ

CFS; Nappanee (IN); On-site; USD 40,000 - 43,000; Full time

Job summary

CFS in Nappanee, IN is seeking a Customer Service Representative to be the first point of contact for customers, processing orders, and delivering exceptional service in a fast-paced environment. The role supports order flow, data accuracy, and CRM-driven interactions as part of a growing team.

The position requires ERP and CRM experience, strong communication skills, and a professional, customer-focused mindset to maintain high service standards while collaborating with Sales and Support teams.

Qualifications

• 2+ years of stable customer service experience (call center experience preferred).
• ERP experience.
• Strong data entry and computer skills.
• Excellent verbal and written communication skills.
• Professional, friendly, and customer-focused attitude.

Responsibilities

• Customer Service & Phone Support: answer incoming calls professionally and efficiently.
• Order Entry: enter and process customer orders accurately using Microsoft Business Central; update records and use Salesforce CRM.
• Administrative Support: assist with general customer service tasks and collaborate with the team to meet goals.

Skills

Customer service

Data entry

Verbal communication

Written communication

Tools

Microsoft Business Central

Salesforce

Job description

Customer Service Representative

Location: Nappanee, IN

Salary: $40,000.00-$43,000.00

Schedule: Monday-Friday | 8:00 AM-5:00 PM

Our client is seeking a Customer Service Representative to join their growing team in Nappanee. This individual will serve as the first point of contact for customers, processing orders, answering incoming calls, and providing exceptional customer service in a fast-paced environment. The team recently transitioned to Microsoft Business Central, creating an immediate need for additional support.

Key Responsibilities

• Customer Service & Phone Support (40%)
  • Answer incoming customer calls professionally and efficiently.
  • Assist customers with product inquiries, order status, and general questions.
• Order Entry (50%)
  • Enter and process customer orders accurately using Microsoft Business Central.
  • Update customer information and maintain accurate records.
  • Utilize Salesforce CRM to manage customer interactions and order information.
• Administrative Support (10%)
  • Assist with general customer service tasks and collaborate with the customer service team to meet departmental goals.

Qualifications

Required

• 2+ years of stable customer service experience (call center experience preferred).
• Previous ERP experience.
• Strong data entry and computer skills.
• Excellent verbal and written communication skills.
• Professional, friendly, and customer-focused attitude.

Preferred

• Experience with Microsoft Business Central.
• Experience with Salesforce or another CRM platform.
• Strong tenure with previous employers (2-3 years preferred).