ERP Pro Client Support Advocate

Tyler Technologies, Inc.; Plano (TX); Hybrid; USD 46,500 - 52,000; Full time

Job summary

A leading software solutions company is seeking an entry-level Client Experience Advocate in Texas. This role serves as the first point of contact for clients' questions and issues, focusing on delivering high-quality support. Responsibilities include managing client inquiries, ensuring resolution or proper escalation, and documenting interactions. Ideal candidates will have excellent communication skills and a strong desire to learn and grow in the SaaS field. Competitive salary range between $46,500 and $52,000 is offered for this position.

Qualifications

• Desire to build a career in client support or public sector technology.
• Enthusiasm for growing product knowledge through training.
• Team-oriented with a commitment to learning.

Responsibilities

• Manage and respond to incoming client support needs.
• Document interactions and case details thoroughly.
• Collaborate with teammates for consistent support.

Skills

Excellent communication skills

Ability to manage multiple tasks

Strong service orientation

Job description

A leading software solutions company is seeking an entry-level Client Experience Advocate in Texas. This role serves as the first point of contact for clients' questions and issues, focusing on delivering high-quality support. Responsibilities include managing client inquiries, ensuring resolution or proper escalation, and documenting interactions. Ideal candidates will have excellent communication skills and a strong desire to learn and grow in the SaaS field. Competitive salary range between $46,500 and $52,000 is offered for this position.