Client Experience Advocate (Entry-Level)

Tyler Technologies, Inc.; Maine; On-site; USD 46,500 - 52,000; Full time

Job summary

Tyler Technologies, Inc. is seeking a Client Experience Advocate for an entry-level client support role. You will serve as the first point of contact for client inquiries and issues, ensuring quality support while developing expertise in the Tyler ERP Pro product suite.

Success will encompass strong client communication, ownership of issues, and completion of module certifications. The position offers a starting salary range of $46,500 to $52,000 and is open to applicants in multiple locations, including Maine.

Qualifications

• Desire to build a career in client support or public sector technology.
• Demonstrated ownership and follow-through on all assigned issues.
• Strong performance across core support responsibilities.

Responsibilities

• Manage and respond to client support needs with professionalism.
• Document interactions and case details thoroughly.
• Collaborate with teammates to ensure consistent support.

Skills

Excellent communication skills

Strong service orientation

Ability to manage multiple tasks

Comfort learning technical concepts

Strong sense of accountability

Enthusiasm for product knowledge

Job description

Tyler Technologies, Inc. is seeking a Client Experience Advocate for an entry-level client support role. You will serve as the first point of contact for client inquiries and issues, ensuring quality support while developing expertise in the Tyler ERP Pro product suite.

Success will encompass strong client communication, ownership of issues, and completion of module certifications. The position offers a starting salary range of $46,500 to $52,000 and is open to applicants in multiple locations, including Maine.