Client Experience Advocate - ERP Pro 9

Tyler Technologies, Inc.; Plano (TX); Hybrid; USD 46,500 - 52,000; Full time

Job summary

A leading software solutions company is seeking an entry-level Client Experience Advocate in Texas. This role serves as the first point of contact for clients' questions and issues, focusing on delivering high-quality support. Responsibilities include managing client inquiries, ensuring resolution or proper escalation, and documenting interactions. Ideal candidates will have excellent communication skills and a strong desire to learn and grow in the SaaS field. Competitive salary range between $46,500 and $52,000 is offered for this position.

Qualifications

• Desire to build a career in client support or public sector technology.
• Enthusiasm for growing product knowledge through training.
• Team-oriented with a commitment to learning.

Responsibilities

• Manage and respond to incoming client support needs.
• Document interactions and case details thoroughly.
• Collaborate with teammates for consistent support.

Skills

Excellent communication skills

Ability to manage multiple tasks

Strong service orientation

Job description

The Client Experience Advocate is an entry-level client support role, serving as the first point of contact for client questions, issues, and service needs. As part of a regional team, Advocates deliver responsive, high-quality support while building foundational knowledge across the Tyler ERP Pro product suite. Advocates are expected to own each client issue—ensuring resolution or escalation while keeping the client informed every step of the way. Over time, they grow into subject matter experts by earning certifications in specific modules, becoming trusted go-to resources for both clients and peers.

Responsibilities

• Manage and respond to incoming client support needs with professionalism and care
  Own each issue through to resolution or proper escalation, ensuring the client is never left in the dark
• Document interactions and case details thoroughly in line with team standards
• Follow established processes to troubleshoot and resolve a broad range of product inquiries
• Maintain a learning mindset, actively working toward module‑specific certifications
• Collaborate with teammates and regional leadership to ensure consistent, effective support
• Provide insight into common trends or client needs to support continuous improvement
• Participate in regional initiatives, trainings, and knowledge‑sharing efforts as applicable
• Support clients during cloud transitions by reinforcing training and best practices, and escalating common pain points to regional leadership

What Success Looks Like

• Demonstrated ownership and follow‑through on all assigned issues
• High‑quality documentation and clear client communication
• Strong early performance across core support responsibilities
• Positive client feedback and low case reopen rates
• Completion of initial module certification(s) within defined timeframes
• Increasing depth of expertise in a specific module or functional area
• Recognized by teammates and managers as dependable, eager to learn, and growth‑minded
• Demonstrated progression toward advanced certifications, regional projects, or mentorship responsibilities

Qualifications

• Desire to build a career in client support, client success, SaaS, or public sector technology
• Excellent communication skills and a strong service orientation
• Ability to manage multiple tasks and stay organized in a fast‑paced environment
• Comfort learning technical concepts and using new tools
• Strong sense of accountability—you follow through even when the answer isn’t immediate
• Enthusiasm for growing product knowledge through training and certification
• Team‑oriented with a commitment to learning and contributing to shared goals

Location

Lubbock, Texas | Lakewood, Colorado | Billings, Montana | Orono, Maine

Travel

0-5%

State‑Specific Salary Range Disclosure Requirements

Salary will generally fall between $46,500 – $52,000 before adjustment for geographic differences. Recruiter can confirm if position is incentive eligible.

Apply Online

Requisition Number: 2026‑8621

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Tyler Technologies is proud to be an equal opportunity employer. All qualified applicants will receive consideration without regard to race, creed, gender, marital status, sexual orientation, citizenship status, color, religion, national origin, age, disability, protected veteran status, or any other status protected under local, state, or federal laws. If you require reasonable accommodation for any part of the application or hiring process due to a disability, please submit your request by emailing [e-mail] or by calling 800.646.2633 ext. 791008. Please keep in mind these methods are reserved for individuals who require accommodation due to a disability.