ERP Order & Customer Service Specialist

Airtech Advanced Materials Group; Huntington Beach (CA); On-site; USD 42,000 - 54,000; Full time

Job summary

Airtech in Huntington Beach, CA, is seeking a Customer Service Representative to be the company’s primary contact for internal and external customers, delivering exceptional service and accurate order processing. This role requires hands-on ERP experience and meticulous data entry, ensuring that orders are entered and managed correctly within the ERP system.

The ideal candidate will work closely with Manufacturing, Engineering, Quotations, Sales, Shipping, and Logistics to support order

Qualifications

• Strong hands-on ERP experience and data accuracy.
• Ability to work in a system-driven environment with detailed processes.
• Excellent customer service, written communication, and problem-solving skills.

Responsibilities

• Deliver excellent service to all customers while maintaining professionalism and accuracy.
• Input a high volume of customer purchase orders into the ERP system with accuracy and efficiency.
• Review customer purchase orders, pricing, availability, lead times, order status, and account details within the ERP system.
• Manage order changes, adjustments, cancellations, credits, and return authorizations through the ERP workflow.
• Maintain accurate customer, order, and account information in the ERP system.
• Supply product pricing, availability, and lead times within predefined criteria.
• Manage a customer portfolio of diverse domestic and/or international accounts.
• Identify complex documents and customer requirements for proper handling, including Terms and Conditions, specifications, and special order instructions.
• Work with Manufacturing, Engineering, Quotations, Sales, Shipping, and Logistics to support accurate order fulfillment and customer satisfaction.
• Handle customer concerns, present acceptable solutions and alternatives quickly, and follow up to ensure resolution.
• Assist Shipping and Logistics teams with domestic and international order fulfillment.
• Notify supervisor or manager of potential safety hazards and comply with all necessary ISO procedures.

Skills

ERP experience

Customer service

Data entry

Problem solving

Job description

Airtech in Huntington Beach, CA, is seeking a Customer Service Representative to be the company’s primary contact for internal and external customers, delivering exceptional service and accurate order processing. This role requires hands-on ERP experience and meticulous data entry, ensuring that orders are entered and managed correctly within the ERP system.

The ideal candidate will work closely with Manufacturing, Engineering, Quotations, Sales, Shipping, and Logistics to support order