ERP & ITSM Automation Specialist

El Paso County (CO); Colorado Springs (CO); Hybrid; USD 110,000 - 124,000; Full time

Job summary

El Paso County (CO) is seeking a skilled professional to manage enterprise applications and technology platforms. The role focuses on administration, configuration, integration, and continuous improvement across ERP, ITSM, and other business systems.

It requires strong ITSM knowledge, API experience, and the ability to translate business needs into technical solutions. The position emphasizes configuration, testing, and production support, with an essential in-person presence and opportunities

Qualifications

• Bachelor's degree in computer science, information systems, business administration, or related field.
• Four years of related professional experience may substitute for the required degree.
• Four years of experience supporting, administering, configuring, implementing, or integrating enterprise applications or technology platforms (ERP, ITSM, integration platforms).
• Experience with system implementation, upgrades, migrations, and project planning, including vendor interaction and coordination.

Responsibilities

• Administers, configures, supports, and coordinates assigned enterprise applications and technology platforms; serves as a subject matter expert for assigned applications.
• Provides guidance on system configuration, business processes, and impacts across applications, modules, and integrated systems.
• Analyzes business requirements and develops functional and technical requirements, scope, acceptance criteria, configurations, workflows, integrations, and implementation recommendations.
• Configures and maintains enterprise application functionality, including workflows, approvals, business rules, notifications, SLA, security, access, and other configurations.
• Develops and supports integrations between enterprise systems using APIs, web services, file-based interfaces, and scripting.
• Uses scripting, low-code/no-code tools, SQL, or other technologies to automate processes and support enterprise platforms.
• Performs system analysis, configuration, testing, maintenance, monitoring, troubleshooting, and production support.
• Develops and maintains enterprise application reports, dashboards, queries, data extracts, and other reporting solutions.
• Supports application release cycles, upgrades, patches, testing, and production deployments.
• Works with vendors and technical teams to design, implement, troubleshoot, and support enterprise solutions.
• Develops and maintains technical, functional, configuration, and support documentation.
• Provides training, guidance, and support to end users, technical staff, and business stakeholders.
• Maintains knowledge of assigned applications, emerging technologies, and industry best practices.
• Defines, documents, and analyzes current and future-state ITSM processes and identifies opportunities for improvement.

Skills

ITSM knowledge

SQL scripting

API integrations

Communication skills

Analytical thinking

Education

Bachelor's degree in CS/IS/Business

Four years experience substitute for degree

Tools

JavaScript

PowerShell Script

Job description

El Paso County (CO) is seeking a skilled professional to manage enterprise applications and technology platforms. The role focuses on administration, configuration, integration, and continuous improvement across ERP, ITSM, and other business systems.

It requires strong ITSM knowledge, API experience, and the ability to translate business needs into technical solutions. The position emphasizes configuration, testing, and production support, with an essential in-person presence and opportunities