ERP IT Operations Leader — AI-Driven, Scalable ERP

Midea America; New Jersey; On-site; USD 150,000 - 200,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) plan

Life and AD&D insurance

Short/long-term disability insurance

Paid time off and holidays

Paid parental leave

Job summary

Midea America is seeking a Senior Manager, ERP IT Operations to lead day-to-day ERP IT operations and drive continuous improvement across North and Central America. You will guide a team of IT professionals, collaborating with business, vendor, and global IT teams, leveraging data, automation, and AI to boost reliability and efficiency.

The role focuses on ERP domains including order management, procurement, supply chain, and logistics, with emphasis on WMS, TMS, inventory planning, and EDI/API

Qualifications

• Bachelor’s degree or higher in IT/CS/SC or related field; equivalent experience considered.
• 15+ years of ERP domain experience including EDI, WMS, TMS, and related enterprise systems.
• 5+ years in IT operations, application maintenance, or systems integration.
• Experience with SAP, Oracle, Microsoft Dynamics or similar ERP platforms.
• Knowledge of APIs, middleware, EDI standards, message queues, file-based integrations, and monitoring tools.

Responsibilities

• Manage daily ERP IT operations across order management, procurement, supply chain, and logistics apps and integrations (EDI, WMS, TMS).
• Lead and develop a team of 4+ IT professionals; set priorities and manage performance.
• Define and maintain ERP IT roadmap balancing stability, scalability, cost, and business value.
• Lead root cause analysis for recurring incidents and drive preventive actions.
• Set KPIs, dashboards, and SLAs for system availability and data accuracy; report to leadership.
• Identify and scale automation and AI-enabled solutions in line with policies.
• Coordinate with business, vendor, and global IT teams to prioritize enhancements and releases.
• Manage vendor performance, SLAs, and escalations.
• Ensure ITGC, change control, security, and audit readiness; maintain quality standards.

Skills

ERP domain knowledge

People leadership

Root cause analysis

Automation and AI tooling

Data-driven decision making

Communication with leadership

Project prioritization

Education

Bachelor’s degree in IT/CS/SC/related field

15+ years ERP domain experience

5+ years IT operations / systems integration

Vendor management experience

Certifications: ITIL / PMP / CSCP / CPIM

Tools

SAP

Oracle

Microsoft Dynamics

APIs / EDI / message queues

Monitoring tools

Job description

Midea America is seeking a Senior Manager, ERP IT Operations to lead day-to-day ERP IT operations and drive continuous improvement across North and Central America. You will guide a team of IT professionals, collaborating with business, vendor, and global IT teams, leveraging data, automation, and AI to boost reliability and efficiency.

The role focuses on ERP domains including order management, procurement, supply chain, and logistics, with emphasis on WMS, TMS, inventory planning, and EDI/API