ERP-Driven Customer Service Specialist (Order Management)

Agcchem; Exton (PA); On-site; USD 60,000 - 65,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Paid Time Off

401(k) Plan with Company Match

Tuition Reimbursement

Fitness Reimbursement

Job summary

AGC Chemicals in Exton, PA is seeking a Customer Service Representative to manage customer orders and provide exceptional support. This role requires at least 3 years of customer service experience, particularly in a chemical or manufacturing setting. Proficiency in Microsoft Excel and ERP systems is essential. The position offers competitive pay and benefits including medical insurance and 401(k) matching.

Qualifications

• At least 3 years of customer service experience, preference in a chemical or manufacturing environment.
• High proficiency in Excel is required.
• Outstanding written and verbal communication skills.

Responsibilities

• Manage assigned account orders from receipt of PO through product delivery.
• Ensure accuracy of orders and customer specifications.
• Coordinate with Sales, Supply Chain, and production for customer satisfaction.

Skills

Customer Service Experience

Problem-solving abilities

Communication skills

Microsoft Excel

Education

High School Diploma or equivalent

Tools

Microsoft Office Suite

Dynamics AX

Dynamics D365 ERP

Job description

AGC Chemicals in Exton, PA is seeking a Customer Service Representative to manage customer orders and provide exceptional support. This role requires at least 3 years of customer service experience, particularly in a chemical or manufacturing setting. Proficiency in Microsoft Excel and ERP systems is essential. The position offers competitive pay and benefits including medical insurance and 401(k) matching.