ERP & Customer Compliance Specialist

CMCO Brasil; Getzville (NY); Sur place; USD 26 000 - 33 000; Plein temps

Résumé du poste

Columbus McKinnon is seeking a Customer Compliance Specialist in Getzville, NY to manage customer master data across ERP systems and support credit/return processes. You will interface with multiple internal teams to ensure accurate records and timely actions.

The role requires strong attention to detail, Excel and ERP proficiency, and a customer-focused approach. Experience with SAP and Salesforce is a plus. Competitive hourly pay and benefits are offered.

Qualifications

• High School Diploma required.
• Associate’s degree preferred.
• 1-2+ years’ related experience or training.

Responsabilités

• Enter customer master data into ERP systems.
• Review customer master data for consistency and accuracy.
• Interface with plant personnel, customer service, sales, and credit departments on credit & return requests.
• Enter CSCLs into ERP to define situations and document details.
• Handle access requests for Customer Portal and Compass.
• Follow procedures for audits, returns, credits, and warranties.
• Learn products, services, and policies through training programs.
• Meet KPI targets for data processing and credit turnaround times.
• Monitor Outlook mailboxes and respond to inquiries within timelines.
• Perform other duties as assigned.

Connaissances

Attention to detail

Time management

Customer service

Communication

Problem solving

Team collaboration

Formation

High School Diploma

Associate’s degree

Outils

Excel

Outlook

ERP systems

SAP

Salesforce

Description du poste

Columbus McKinnon is seeking a Customer Compliance Specialist in Getzville, NY to manage customer master data across ERP systems and support credit/return processes. You will interface with multiple internal teams to ensure accurate records and timely actions.

The role requires strong attention to detail, Excel and ERP proficiency, and a customer-focused approach. Experience with SAP and Salesforce is a plus. Competitive hourly pay and benefits are offered.