Customer Data & Compliance Specialist

Columbus McKinnon Corporation; New York (NY); On-site; USD 26,000 - 33,000; Full time

Job summary

Columbus McKinnon Corporation is seeking a Customer Compliance Specialist to manage customer data, process credits and returns, and collaborate with sales, customer service, and other departments. The role emphasizes accuracy, data integrity, and timely responses within established SLAs.

The ideal candidate will have 1–2+ years of relevant experience, a high school diploma, and proficiency in Excel and Outlook, with SAP and Salesforce knowledge being a plus.

Qualifications

• High School Diploma required.
• Associate’s degree preferred; related coursework welcomed.
• 1–2+ years’ related experience or training; equivalent combination accepted.

Responsibilities

• Enter customer master data into ERP systems.
• Review customer master data for accuracy and consistency.
• Coordinate with credit, returns, and portal teams on requests.
• Process credits and returns and document actions.
• Monitor inquiries and respond within standard SLAs.

Skills

Excel

Outlook

Attention to detail

Interpersonal skills

Communication skills

Problem solving

Education

High School Diploma

Associate’s degree (two-year college or technical school) preferred

Tools

SAP

Salesforce

ERP systems

Job description

Columbus McKinnon Corporation is seeking a Customer Compliance Specialist to manage customer data, process credits and returns, and collaborate with sales, customer service, and other departments. The role emphasizes accuracy, data integrity, and timely responses within established SLAs.

The ideal candidate will have 1–2+ years of relevant experience, a high school diploma, and proficiency in Excel and Outlook, with SAP and Salesforce knowledge being a plus.