ERP Analyst I — DoD IT & End-User Support

Federal IT Consulting (FEDITC); New Boston (NH); Sur place; USD 55 000 - 75 000; Plein temps

Résumé du poste

FEDITC, LLC seeks an ERP Analyst I to provide end-user support in a secure DoD environment, focusing on Windows 11 administration and enterprise application troubleshooting. This role requires US Citizenship and an active Secret DoD Security Clearance.

You will deliver Tier 1/2 support, manage user accounts, and assist with deployments while ensuring STIG compliance and secure configurations across Windows servers and networks.

Qualifications

• Experience providing IT help desk or desktop support.
• Strong knowledge of Windows 10/11 operating systems.
• Familiarity with Active Directory, user accounts, and group policies.

Responsabilités

• Provide Tier 1 / Tier 2 help desk support for end users, troubleshooting hardware, software, and network issues.
• Support and maintain Windows 10/11 workstations, including installation, configuration, updates, and patching.
• Assist users with account management, permissions, and access issues (Active Directory).
• Troubleshoot and support enterprise applications hosted on Windows servers and web environments (e.g., Apache Tomcat).
• Perform basic system administration tasks on Windows Server environments (2016/2019).
• Support printer, peripheral, and network connectivity issues.
• Document incidents, service requests, and resolutions using ticketing systems.
• Assist with software installations, upgrades, and deployments.
• Ensure systems meet STIG compliance requirements and security best practices.

Connaissances

Windows 10/11

Active Directory

DNS/DHCP/TCP-IP

IT Help Desk

Ticketing Systems

Enterprise Apps

Customer Service

Problem Solving

Troubleshooting

Outils

ServiceNow

Remedy

Description du poste

FEDITC, LLC seeks an ERP Analyst I to provide end-user support in a secure DoD environment, focusing on Windows 11 administration and enterprise application troubleshooting. This role requires US Citizenship and an active Secret DoD Security Clearance.

You will deliver Tier 1/2 support, manage user accounts, and assist with deployments while ensuring STIG compliance and secure configurations across Windows servers and networks.