ERP Analyst 1

Federal IT Consulting (FEDITC); New Boston (NH); On-site; USD 55,000 - 75,000; Full time

Job summary

FEDITC, LLC seeks an ERP Analyst I to provide end-user support in a secure DoD environment, focusing on Windows 11 administration and enterprise application troubleshooting. This role requires US Citizenship and an active Secret DoD Security Clearance.

You will deliver Tier 1/2 support, manage user accounts, and assist with deployments while ensuring STIG compliance and secure configurations across Windows servers and networks.

Qualifications

• Experience providing IT help desk or desktop support.
• Strong knowledge of Windows 10/11 operating systems.
• Familiarity with Active Directory, user accounts, and group policies.

Responsibilities

• Provide Tier 1 / Tier 2 help desk support for end users, troubleshooting hardware, software, and network issues.
• Support and maintain Windows 10/11 workstations, including installation, configuration, updates, and patching.
• Assist users with account management, permissions, and access issues (Active Directory).
• Troubleshoot and support enterprise applications hosted on Windows servers and web environments (e.g., Apache Tomcat).
• Perform basic system administration tasks on Windows Server environments (2016/2019).
• Support printer, peripheral, and network connectivity issues.
• Document incidents, service requests, and resolutions using ticketing systems.
• Assist with software installations, upgrades, and deployments.
• Ensure systems meet STIG compliance requirements and security best practices.

Skills

Windows 10/11

Active Directory

DNS/DHCP/TCP-IP

IT Help Desk

Ticketing Systems

Enterprise Apps

Customer Service

Problem Solving

Troubleshooting

Tools

ServiceNow

Remedy

Job description

FEDITC, LLC is a fast-growing business supporting DoD and other intelligence agencies worldwide. FEDITC develops mission critical national security systems throughout the world directly supporting the Warfighter, DoD Leadership, & the country. We are proud & honored to provide these services.

Overview of position:

FEDITC is seeking an ERP Analyst I to work in the Texarkana, TX area. This position focuses on providing end-user support, Windows 11 system administration, and troubleshooting enterprise application in a secure DoD environment.

A United States Citizenship and an active Secret DoD Security Clearance is required to be considered for this position.

Responsibilities:

• Provide Tier 1 / Tier 2 help desk support for end users, including troubleshooting hardware, software, and network issues
• Support and maintain Windows 10/11 workstations, including installation, configuration, updates, and patching
• Assist users with account management, permissions, and access issues (Active Directory)
• Troubleshoot and support enterprise applications hosted on Windows servers and web environments (e.g., Apache Tomcat)
• Perform basic system administration tasks on Windows Server environments (2016/2019)
• Support printer, peripheral, and network connectivity issues
• Document incidents, service requests, and resolutions using ticketing systems
• Assist with software installations, upgrades, and deployments
• Ensure systems meet STIG compliance requirements and security best practices
• Support secure configurations including certificate management and endpoint security tools
• Assist with data/report access and user support for enterprise systems and dashboards
• Collaborate with database administrators, developers, and system administrators to resolve escalated issues
• Provide on-site and remote support as needed

Experience/Skills:

• Experience providing IT help desk or desktop support
• Strong knowledge of Windows 10/11 operating systems
• Familiarity with Active Directory, user account management, and group policies
• Basic understanding of networking concepts (DNS, DHCP, TCP/IP)
• Experience troubleshooting hardware, software, and connectivity issues
• Familiarity with ticketing systems (ServiceNow, Remedy, etc.)
• Basic understanding of enterprise applications and web-based systems
• Strong problem-solving and customer service skills

Desired Experience:

• Experience in a DoD or secure environment
• Familiarity with STIGs and cybersecurity best practices
• Basic knowledge of Windows Server administration
• Exposure to application support (not development)
• Experience with remote support tools