Corporate Travel Consultant - Temporary

BCD Travel; United States; Remote; USD 55,000 - 75,000; Full time

Benefits offered by this job

Remote work

Flexible hours

Global travel exposure

Work From Anywhere 60 days per year

Job summary

BCD Travel is seeking a Travel Consultant, ERM (Remote) to handle incoming requests across phone and email, delivering proactive travel consultations to business customers and up-selling related products.

You will be the primary contact for crew travel, manage movements, disruptions, and industry information, while collaborating across a global, multi-regional team in a fast-paced, 24/7 environment.

Qualifications

• Proven experience in ERM, marine, offshore, or crew travel environments.
• Hands-on expertise managing crew movements, rotations, and disruption handling.
• Strong attention to detail and accuracy under pressure.
• Ability to work in a fast-paced, 24/7 service environment.
• Collaborates effectively within a global, multi-regional operations setup.
• GDS proficiency with Amadeus.

Responsibilities

• Search and confirm travel reservations for customers.
• Manage crew movements, rotations, and disruptions across routes.
• Provide industry information such as fares, penalties, and visa guidance.
• Respond promptly with attentive, customer-focused service.
• Support team members across regions to meet goals.

Skills

ERM travel experience

Crew travel coordination

Attention to detail

24/7 service mindset

Global operations coordination

English communication

Tools

GDS Amadeus

Job description

Shape what's next with BCD

Travel Consultant, ERM (Remote)

Full time, Temporary, Netherlands, Poland, Spain, United Kingdom

*For candidates located near our office sites in Warsaw, Krakow, Lublin, or Rzeszów in Poland, the role will follow a hybrid working model.

The Travel Consultant, ERM is responsible for accurately and efficiently handling incoming contacts requests via multiple channels (i.e. phone, email, etc.) and handling additional duties as assigned within a global, mutli- regional setup. You will be the primary point of contact for the customer and provide active travel consultation towards the business customers, including providing travel details and up-selling of related products. You will provide exceptional service which exceeds client expectations and effectively manage and control all facets of travel arrangements, as requested by our clients.

What You'll Do

• Search and confirm travel reservations for the customer
• Have hands on involvement in crew movements, rotation, and disruption handling
• Provide the customer with the required industry information, such as low fares, exchange costs, penalties, and visa information
• Respond to the customer promptly and provide the customer with your undivided attention
• Willingly offer assistance to team members within and across teams
• Meetindividual and team goals

What You'll Bring

• Proven experience in ERM, marine, offshore, or crew travel environments
• Hands‑on expertise managing crew movements, rotations, and disruption handling
• Strong attention to detail with the ability to perform accurately under pressure
• Comfortable working in a fast‑paced, 24/7 service environment
• Demonstrated ability to collaborate effectively within a global, multi‑regional operations setup
• Relevant skills in GDS Amadeus
• Strong verbal and written communication skills in English
• Demonstrated understanding of customer servicing excellence
• Solid working knowledge of the travel industry, policies, procedures, and processes

Why you’ll love working here
Join a global industry leader where curiosity drives innovation, growth is continuous, and every voice matters. At BCD, you'll have the freedom to make an impact, the support to develop your potential, and the opportunity to help shape the future of travel.

Meet BCD
BCD Travel creates connections that move people and ideas forward. Through open technology and trusted human expertise, we help companies and people navigate change, simplify complexity and make confident decisions about how and when they travel. Our intuitive digital experiences for every stakeholder power journeys that fuel success and drive progress. With 15,000+ dedicated team members serving clients in 170+ countries, BCD is shaping a more sustainable future for business travel. Industry-leading meetings and events management and a global consultancy complete our suite of solutions and services. In 2025, BCD achieved $24.4 billion in sales. For more information, visit www.bcdtravel.com.

What’s in it for you

• Flexible working hours and work-from-home or remote opportunities

• Opportunities to grow your skillset and career

• Work at the forefront of travel technology and help shape the future of business travel

• Generous vacation days so you can rest and recharge

• A compensation package that feels fair to you, including mental, physical, and financial wellbeing tools

• Travel industry professional perks and discounts

• An inclusive work environment where diversity is celebrated

• Work From Anywhere opportunity for 60 days per year

Ready to shape what’s next?